Pennsylvania Department of Health
HERITAGE POINTE REHABILITATION AND HEALTHCARE CENTER
Patient Care Inspection Results

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HERITAGE POINTE REHABILITATION AND HEALTHCARE CENTER
Inspection Results For:

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HERITAGE POINTE REHABILITATION AND HEALTHCARE CENTER - Inspection Results Scope of Citation
Number of Residents Affected
By Deficient Practice
Initial comments:
Based on a Medicare/Medicaid Recertification survey, State Licensure survey, and a Civil Rights Compliance survey, completed November 20, 2025, it was determined that Heritage Pointe Rehabilitation and Healthcare Center was not in compliance with the following requirements of 42 CFR Part 483, Subpart B, Requirements for Long Term Care and the 28 Pa. Code, Commonwealth of Pennsylvania Long Term Care Licensure Regulations.\~



 Plan of Correction:


483.60(i)(1)(2) REQUIREMENT Food Procurement,Store/Prepare/Serve-Sanitary:This is a less serious (but not lowest level) deficiency but was found to be widespread throughout the facility and/or has the potential to affect a large portion or all the residents.  This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.60(i) Food safety requirements.
The facility must -

§483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities.
(i) This may include food items obtained directly from local producers, subject to applicable State and local laws or regulations.
(ii) This provision does not prohibit or prevent facilities from using produce grown in facility gardens, subject to compliance with applicable safe growing and food-handling practices.
(iii) This provision does not preclude residents from consuming foods not procured by the facility.

§483.60(i)(2) - Store, prepare, distribute and serve food in accordance with professional standards for food service safety.
Observations:
Based on policy review, observation, and staff interview, it was determined that the facility failed to properly serve food and maintain sanitary conditions in the main kitchen.

Findings include:

Review of the facility policy entitled, "Food: Preparation," last reviewed November 7, 2025, revealed that all staff were to practice proper hand hygiene and glove use. Dining Services staff were responsible for food preparation procedures and using serving utensils appropriately to prevent cross contamination.

Observation of the tray line service on November 18, 2025, at 12:35 p.m., revealed the following:

Dietary Employee 1 (DE 1) was observed obtaining pork chops and a quiche using only his gloved hands without serving utensils and placing them on resident's meal trays. DE 1 was then observed leaving the tray line, opening the refrigerator door to obtain an item, and pulling up his pants twice. DE 1 returned to the tray line without changing his gloves and continued to pick up the food with his hands while wearing the same gloves. DE 1 was then observed leaving the tray line a second time and opening the door to the dry storage room. DE 1 then obtained bread and cheese and proceeded to make and place a grilled cheese sandwich on a resident tray without changing his gloves.

In an interview during this observation period, the Regional Dietary Director confirmed staff should always use serving utensils when handling food and they should change gloves when changing tasks.

CFR 483.60(i) Food Safety Requirement

Previously cited 12/5/24

28 Pa. Code 201.14(a) Responsibility of licensee.

28 Pa. Code 201.18(e) (2.1) Management.







 Plan of Correction - To be completed: 12/22/2025

1. DE1 (dietary employee) involved was immediately educated on proper sanitary techniques for service on the tray line.
2. The facility has determined that all residents who consume food served by the kitchen has the potential to be affected.
3. Dietary staff will be educated by Food Services Director/designee on the facility's policies and practice guidelines for maintaining a sanitary tray line.

4. The food service director /designee will complete observational audits of tray line
2x daily for 5 days then weekly x 4 then monthly x 2 or until substantial compliance is achieved to ensure that dietary staff are following facility's practice guideline for maintaining a sanitary tray line.


483.45(f)(1) REQUIREMENT Free of Medication Error Rts 5 Prcnt or More:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.45(f) Medication Errors.
The facility must ensure that its-

§483.45(f)(1) Medication error rates are not 5 percent or greater;
Observations:
Based on observation, clinical record review, and staff interview, it was determined that the facility failed to maintain a medication error rate of less than five percent (%) for one of two nursing units observed during medication administration. (North unit)

Findings include:

Observation of medication administration on November 19, 2025, from 8:10 a.m. to 8:50 a.m., revealed 32 medication opportunities with two medication errors that resulted in a medication administration error rate of 6.25%.

Clinical record review revealed that Resident 52 had diagnoses that included atrial fibrillation (fast heart rate), chronic kidney disease, and hypothyroidism. A review of the physician's order dated February 5, 2025, revealed that staff was to administer one 600 milligram (mg) tablet of a calcium supplement (calcium carbonate) two times a day. Observation of the medication pass on November 19, 2025, at 8:20 a.m., revealed that Licensed Practical Nurse (LPN) 1 administered one tablet of calcium carbonate 500 mg which was 100 mg less than the physician's order.

Clinical record review revealed that Resident 63 had diagnoses that included dementia and cerebral infarction. A review of the physician's order dated September 16, 2025, revealed that staff were to administer memantine, a medication to treat the symptoms of dementia, twice a day. Observation of the medication pass on November 19, 2025, at 8:30 a.m., revealed that LPN 1 did not administer the medication.

In an interview on November 19, 2025, at 12:15 p.m., the Director of Nursing confirmed that LPN 1 administered the incorrect dose of calcium carbonate.

In an interview on November 20, 2025, at 1:12 p.m., the Director of Nursing confirmed that LPN 1 did not administer the memantine on the morning of November 19, 2025.

28 Pa. Code 211.12(d)(1)(5) Nursing services.






 Plan of Correction - To be completed: 12/22/2025

1. R52 and R63 had no negative effect and physicians were notified; LPN1 was educated on following the seven rights of medication administration to avoid medication errors.
2. All residents receiving medications have the potential to be affected by this practice.

3. Licensed Nursing Staff will be educated by Staff Educator/Designee on following the seven rights of medication administration to prevent medication errors.

4. Random medication administration audits will be conducted by DON/designee for one nurse weekly on each shift for (2) weeks, then two nurses monthly for (2) months, then quarterly or until substantial compliance is met. Results of audits will be reviewed by the QAPI committee.

483.60(d)(1)(2) REQUIREMENT Nutritive Value/Appear, Palatable/Prefer Temp:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.60(d) Food and drink
Each resident receives and the facility provides-

§483.60(d)(1) Food prepared by methods that conserve nutritive value, flavor, and appearance;

§483.60(d)(2) Food and drink that is palatable, attractive, and at a safe and appetizing temperature.
Observations:
Based on facility documentation, resident interview, results of a test tray audit, and staff interview, it was determined that the facility failed to provide food that was palatable and at an appetizing temperature on one of two nursing units. (North wing)

Findings include:

Review of the facility policy entitled, "Food: Quality and Palatability," last reviewed November 7, 2025, revealed that food would be palatable, attractive, and served at a safe and appetizing temperature.

Review of Dining Council Minutes from August 14, 2025, and September 25, 2025, revealed that residents had stated that their food was served cold and was not palatable. In a group interview on November 19, 2025, at 11:00 a.m., Residents 7, 14, and 117 reported that it was an ongoing problem that hot food was frequently served cold and food was not palatable.

Results of a test tray audit conducted on November 19, 2025, at 12:45 p.m., after the last resident meal tray was served from the dining cart, revealed the grilled chicken was served at a temperature of 125.6 degrees Fahrenheit (F), the brussels sprouts were served at a temperature of 107.5 degrees F, and the roasted potatoes at a temperature of 120.7 degrees F. All food items were cool to taste and not palatable.

In an interview during this observation period, the Regional Dietary Director stated that the hot food should have achieved a temperature of 135 degrees Fahrenheit or higher at the time of service.

On November 19, 2025, from 12:45 p.m. through 1:05 p.m., Residents 9, 10, and 95 were observed eating lunch in their rooms. They stated that the hot foods were served cool to taste and that they would prefer the food to be hot.

28 Pa. Code 201.14(a) Responsibility of licensee.

















 Plan of Correction - To be completed: 12/22/2025

1. The facility cannot retroactively correct issues related to palatability of food reported by residents 7, 14, 117, 9, 10, and 95. Residents had no negative effects.
2. The facility has determined that all residents have the potential to be affected related to palatability of food.
3. The facility Food Service Director and Dietary Staff will be educated by Regional Food Services Director/designee on requirements related to Test Tray, Food temperatures and palatability.
4. Food Service Director/designee will complete 5 test days weekly (consisting of a minimum of one test tray from each meal period) to ensure food temperatures are maintained based on requirement and are palatable. Audits will be completed in 30 days; then 3 tests per month or until substantial compliance is met. Results of audits will be reviewed by the QAPI committee. NHA/designee will complete random resident interviews monthly to assure residents are satisfied with food temperature and palatability. Audits will continue x 2 months or until substantial compliance is met. Results of audits will be reviewed by the QAPI committee.

483.80(a)(1)(2)(4)(e)(f) REQUIREMENT Infection Prevention & Control:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.80 Infection Control
The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections.

§483.80(a) Infection prevention and control program.
The facility must establish an infection prevention and control program (IPCP) that must include, at a minimum, the following elements:

§483.80(a)(1) A system for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and other individuals providing services under a contractual arrangement based upon the facility assessment conducted according to §483.71 and following accepted national standards;

§483.80(a)(2) Written standards, policies, and procedures for the program, which must include, but are not limited to:
(i) A system of surveillance designed to identify possible communicable diseases or
infections before they can spread to other persons in the facility;
(ii) When and to whom possible incidents of communicable disease or infections should be reported;
(iii) Standard and transmission-based precautions to be followed to prevent spread of infections;
(iv)When and how isolation should be used for a resident; including but not limited to:
(A) The type and duration of the isolation, depending upon the infectious agent or organism involved, and
(B) A requirement that the isolation should be the least restrictive possible for the resident under the circumstances.
(v) The circumstances under which the facility must prohibit employees with a communicable disease or infected skin lesions from direct contact with residents or their food, if direct contact will transmit the disease; and
(vi)The hand hygiene procedures to be followed by staff involved in direct resident contact.

§483.80(a)(4) A system for recording incidents identified under the facility's IPCP and the corrective actions taken by the facility.

§483.80(e) Linens.
Personnel must handle, store, process, and transport linens so as to prevent the spread of infection.

§483.80(f) Annual review.
The facility will conduct an annual review of its IPCP and update their program, as necessary.
Observations:
Based on facility policy review, observation, and staff interview, it was determined that the facility failed to follow policies and procedures to prevent the spread of infection on one of two nursing units observed. (North wing)

Findings include:

Review of the facility policy entitled, "Medication Administration," last reviewed November 7, 2025, revealed that staff was to practice hand hygiene prior to administering medication and was to remove medication from source, taking care not to touch medication with bare hands.

On November 19, 2025, at 8:50 a.m., licensed practical nurse (LPN) 2 was observed preparing medication for Resident 55. LPN 2 used bare hands to remove seven different medications from the resident's medication card and placed them into a medication cup. LPN 2 then touched the computer mouse, opened the medication cart drawers, selected medication bottles, and poured one pill from the bottle into his bare hand and placed it in the medicine cup. LPN 2 did not perform hand hygiene during these tasks and administered the medications to Resident 55.

In an interview on November 19, 2025, at 2:15 p.m., the Director of Nursing confirmed that LPN 2 should not have touched the medications with bare hands.

28 Pa. Code 211.10(d) Resident care policies.

28 Pa. Code 211.12(d)(1)(5) Nursing services.





 Plan of Correction - To be completed: 12/22/2025

1. LPN2 was educated immediately on hand hygiene practices related to medication administration to prevent the spread of infection.
2. The facility has determined that all residents have the potential to be affected.
3. Licensed Nurses will be educated by Staff Educator/ Designee on hand hygiene practices especially during medication administration to prevent the spread of infection.

4. Random observation of licensed nurses will be done by DON/designee to ensure that they are performing hand hygiene practices during medication administration. Audits will be conducted weekly x 4, monthly x 2 then quarterly or until substantial compliance is achieved. Results of audits will be reviewed by the QAPI committee.


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