§483.20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiable to an agent only in accordance with a contract under which the agent agrees not to use or disclose the information except to the extent the facility itself is permitted to do so.
§483.70(h) Medical records. §483.70(h)(1) In accordance with accepted professional standards and practices, the facility must maintain medical records on each resident that are- (i) Complete; (ii) Accurately documented; (iii) Readily accessible; and (iv) Systematically organized
§483.70(h)(2) The facility must keep confidential all information contained in the resident's records, regardless of the form or storage method of the records, except when release is- (i) To the individual, or their resident representative where permitted by applicable law; (ii) Required by Law; (iii) For treatment, payment, or health care operations, as permitted by and in compliance with 45 CFR 164.506; (iv) For public health activities, reporting of abuse, neglect, or domestic violence, health oversight activities, judicial and administrative proceedings, law enforcement purposes, organ donation purposes, research purposes, or to coroners, medical examiners, funeral directors, and to avert a serious threat to health or safety as permitted by and in compliance with 45 CFR 164.512.
§483.70(h)(3) The facility must safeguard medical record information against loss, destruction, or unauthorized use.
§483.70(h)(4) Medical records must be retained for- (i) The period of time required by State law; or (ii) Five years from the date of discharge when there is no requirement in State law; or (iii) For a minor, 3 years after a resident reaches legal age under State law.
§483.70(h)(5) The medical record must contain- (i) Sufficient information to identify the resident; (ii) A record of the resident's assessments; (iii) The comprehensive plan of care and services provided; (iv) The results of any preadmission screening and resident review evaluations and determinations conducted by the State; (v) Physician's, nurse's, and other licensed professional's progress notes; and (vi) Laboratory, radiology and other diagnostic services reports as required under §483.50.
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Observations:
Based on staff interview, observation, and clinical record review, it was determined that the facility failed to ensure an accurate clinical medical record for 1 of 1 resident reviewed (Resident 106).
Findings include:
A review of the facility policy titled "Charting and Documentation", last revised July 2017, revealed the policy states, "Documentation in the medical records will be objective, complete, and accurate."
A review of Resident 106's diagnoses included Muscle Weakness (generalized weakness meaning overall reduced strength throughout the body).
A review of Resident 106's physician order dated February 16, 2026, at 3:00 p.m., revealed an order for "Weekly Skin Review on Mondays 3-11 shift. Complete Weekly Skin Review on the Tab FORMS. Document refusal every evening shift every Mon." and another physician order dated April 8, 2026, at 3:00 p.m., for "Triad Hydrophilic Wound Dress External Paste (Wound Dressings) Apply to left buttocks topically every day and evening shift for Wound care."
A review of Resident 106's April 2026 and May 2026 electronic Medication Administration Record (eMAR) revealed the Triad treatment was not administered on the following dates and shifts:
April 12, 2026, day shift.April 14, 2026, evening shift.May 5, 2026, day shift.May 13, 2026, evening shift.
A review of Resident 106's nursing progress notes failed to reveal any documentation explaining why the Triad was not administered on the dates listed above.
A review of Resident 106's skin assessment dated April 7, 2026, revealed no new areas of concern.
A review of Resident 106's skin assessment dated April 8, 2026, revealed, "Resident seen by wound care nurse yesterday 4/07/2026, new orders for wound to left buttocks, cleanse wound with Normal saline apply Triad Hydrophilic Wound Dress External Paste to wound BID."
A review of Resident 106's skin assessment dated April 13, 2026, revealed no new areas of concern.
A review of Resident 106's skin assessment dated April 27, 2026, revealed no new areas of concern.
A review of Resident 106's skin assessment dated May 4, 2026, revealed "Left buttock wound continues with treatment in place."
A review of Resident 106's skin assessment dated May 13, 2026, revealed no new areas of concern.
An interview with the Nursing Home Administrator (NHA) conducted on May 20, 2026, at 12:36 p.m., confirmed the Triad treatment was incorrectly entered in Resident 106's clinical record, the skin assessment documentation present in Resident 106's clinical record belonged to a different resident, and Resident 106 does not currently have a wound.
The facility failed to ensure that Resident 106's clinical medical records were complete and accurate.
28 Pa. Code 211.5(f)(h) Clinical records.
28 Pa. code 211.12(d)(1)(3)(5) Nursing services.
| | Plan of Correction - To be completed: 06/10/2026
1. Resident 106 clinical record was corrected to reflect accurate information at time of observation. 2. DON performed an audit to ensure that information is resident charts was accurate and correct. No other issues noted. 3. DON, or designee, will educate/re-educate licensed staff on proper documentation to include correct resident, correct medical record, and accurate notes. 4. DON, or designee, will perform weekly audits to ensure proper documentation on proper medical records. Results of audits will be submitted to monthly QAPI for review and recommendation.
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