§483.15(c)(2) Documentation. When the facility transfers or discharges a resident under any of the circumstances specified in paragraphs (c)(1)(i)(A) through (F) of this section, the facility must ensure that the transfer or discharge is documented in the resident's medical record and appropriate information is communicated to the receiving health care institution or provider. (iii) Information provided to the receiving provider must include a minimum of the following: (A) Contact information of the practitioner responsible for the care of the resident. (B) Resident representative information including contact information (C) Advance Directive information (D) All special instructions or precautions for ongoing care, as appropriate. (E) Comprehensive care plan goals; (F) All other necessary information, including a copy of the resident's discharge summary, consistent with §483.21(c)(2) as applicable, and any other documentation, as applicable, to ensure a safe and effective transition of care.
§483.15(c)(3) Notice before transfer. Before a facility transfers or discharges a resident, the facility must- (i) Notify the resident and the resident's representative(s) of the transfer or discharge and the reasons for the move in writing and in a language and manner they understand. The facility must send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman. (ii) Record the reasons for the transfer or discharge in the resident's medical record in accordance with paragraph (c)(2) of this section; and (iii) Include in the notice the items described in paragraph (c)(5) of this section.
§483.15(c)(4) Timing of the notice. (i) Except as specified in paragraphs (c)(4)(ii) and (c)(8) of this section, the notice of transfer or discharge required under this section must be made by the facility at least 30 days before the resident is transferred or discharged. (ii) Notice must be made as soon as practicable before transfer or discharge when- (A) The safety of individuals in the facility would be endangered under paragraph (c)(1)(i)(C) of this section; (B) The health of individuals in the facility would be endangered, under paragraph (c)(1)(i)(D) of this section; (C) The resident's health improves sufficiently to allow a more immediate transfer or discharge, under paragraph (c)(1)(i)(B) of this section; (D) An immediate transfer or discharge is required by the resident's urgent medical needs, under paragraph (c)(1)(i)(A) of this section; or (E) A resident has not resided in the facility for 30 days.
§483.15(c)(5) Contents of the notice. The written notice specified in paragraph (c)(3) of this section must include the following:
(i) The reason for transfer or discharge; (ii) The effective date of transfer or discharge; (iii) The location to which the resident is transferred or discharged; (iv) A statement of the resident's appeal rights, including the name, address (mailing and email), and telephone number of the entity which receives such requests; and information on how to obtain an appeal form and assistance in completing the form and submitting the appeal hearing request; (v) The name, address (mailing and email) and telephone number of the Office of the State Long-Term Care Ombudsman; (vi) For nursing facility residents with intellectual and developmental disabilities or related disabilities, the mailing and email address and telephone number of the agency responsible for the protection and advocacy of individuals with developmental disabilities established under Part C of the Developmental Disabilities Assistance and Bill of Rights Act of 2000 (Pub. L. 106-402, codified at 42 U.S.C. 15001 et seq.); and (vii) For nursing facility residents with a mental disorder or related disabilities, the mailing and email address and telephone number of the agency responsible for the protection and advocacy of individuals with a mental disorder established under the Protection and Advocacy for Mentally Ill Individuals Act.
§483.15(c)(6) Changes to the notice. If the information in the notice changes prior to effecting the transfer or discharge, the facility must update the recipients of the notice as soon as practicable once the updated information becomes available.
§483.15(c)(8) Notice in advance of facility closure In the case of facility closure, the individual who is the administrator of the facility must provide written notification prior to the impending closure to the State Survey Agency, the Office of the State Long-Term Care Ombudsman, residents of the facility, and the resident representatives, as well as the plan for the transfer and adequate relocation of the residents, as required at § 483.70(l).
§483.15(d) Notice of bed-hold policy and return-
§483.15(d)(1) Notice before transfer. Before a nursing facility transfers a resident to a hospital or the resident goes on therapeutic leave, the nursing facility must provide written information to the resident or resident representative that specifies- (i) The duration of the state bed-hold policy, if any, during which the resident is permitted to return and resume residence in the nursing facility; (ii) The reserve bed payment policy in the state plan, under § 447.40 of this chapter, if any; (iii) The nursing facility's policies regarding bed-hold periods, which must be consistent with paragraph (e)(1 ) of this section, permitting a resident to return; and (iv) The information specified in paragraph (e)(1) of this section.
§483.15(d)(2) Bed-hold notice upon transfer. At the time of transfer of a resident for hospitalization or therapeutic leave, a nursing facility must provide to the resident and the resident representative written notice which specifies the duration of the bed-hold policy described in paragraph (d)(1) of this section.
§483.21(c)(2) Discharge Summary When the facility anticipates discharge, a resident must have a discharge summary that includes, but is not limited to, the following: (i) A recapitulation of the resident's stay that includes, but is not limited to, diagnoses, course of illness/treatment or therapy, and pertinent lab, radiology, and consultation results. (ii) A final summary of the resident's status to include items in paragraph (b)(1) of §483.20, at the time of the discharge that is available for release to authorized persons and agencies, with the consent of the resident or resident's representative. (iii) Reconciliation of all pre-discharge medications with the resident's post-discharge medications (both prescribed and over-the-counter).
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Observations:
Based on review of facility policies and clinical records, as well as staff interviews, it was determined that the facility failed to notify the ombudsman (an independent, impartial official appointed to investigate and help resolve complaints) of a transfer to the hospital for five of 35 residents reviewed (Residents 1, 6, 9, 65 and 75).
Findings include:
A facility policy regarding transfer or discharge notices, dated January 7, 2026, indicated that residents (or resident representatives) are notified of an impending transfer or discharge and the reason for the move in writing and in a language and manner they understand. A copy of the notice is sent to the office of the State Long-Term Care Ombudsman. When a resident is sent emergently to an acute care setting, this is considered a transfer, not discharge, because the resident's return is generally expected. Notice of transfer is provided to the resident and representative as soon as practicable before the transfer and to the long-term care (LTC) ombudsman when practicable (e.g., in a monthly list of residents that includes all notice content requirements).
A significant change Minimum Data Set (MDS) assessment (a mandated assessment of a resident's abilities and care needs) assessment for Resident 1, dated May 19, 2026, revealed that the resident was cognitively intact, required assistance from staff for some daily care needs, and had diagnoses that included heart failure (the heart can't pump blood well enough to meet the body's needs), pneumonia and respiratory failure (blood does not have enough oxygen and causes difficulty breathing).
A nursing note for Resident 1, dated May 6, 2026, at 11:22 p.m., revealed that the resident had increased shortness of breath and the resident's pulse oximetry (measures blood oxygen levels) was 84 percent on oxygen at a rate of 3 liters per minute (LPM). His oxygen was increased to 5 LPM and his oxygen level increased to 89 percent. The physician was notified and the resident was sent to the hospital.
There was no documented evidence that a written notification of transfer was provided to the ombudsman for Resident 1's hospital discharge.
A quarterly MDS assessment for Resident 6, dated May 12, 2026, revealed that the resident was cognitively impaired, was dependent on staff for all daily care needs, and had a feeding tube (a mechanical device surgically implanted into the stomach to provide nutrition, fluids and medications to a person who is unable to eat or drink by mouth).
A nursing note for Resident 6, dated April 24, 2026, at 3:11 p.m. revealed that the resident's feeding tube had come out and she was sent to the hospital.
There was no documented evidence that a written notification of transfer was provided to the ombudsman for Resident 6's hospital discharge.
A quarterly MDS assessment for Resident 9 dated April 17, 2026, revealed that the resident was cognitively impairment, required assistance from staff for daily care needs, and had diagnoses that included cerebrovascular disease (conditions that affect blood flow and the blood vessels in the brain) and diabetes.
A nursing note for Resident 9, dated April 3, 2026, at 11:04 a.m. revealed that the resident complained of numbness to her left hand that spread upwards to the shoulder during a doctor appointment and she was sent to the hospital.
A nursing not for Resident 9, dated May 30, 2026, at 5:52 p.m. revealed that the resident had an episode of low blood sugar, was unresponsive, and had labored breathing and was sent to the hospital.
There was no documented evidence that a written notification of transfer was provided to the ombudsman for Resident 9's hospital discharges.
An annual MDS assessment for Resident 65, dated April 15, 2026, revealed that the resident was cognitively impaired, required assistance from staff for daily care needs, had recent falls, and had diagnoses that included dementia. A nursing note, dated March 29, 2026, at 6:50 p.m. revealed Resident 65 was witnessed sliding out of her chair onto the floor and had a skin tear to her right hand with bruising. At 10:45 p.m. the resident's wound was noted to have bled through the dressing. The physician was notified the excessive bleeding, and orders were received to send the resident to the hospital evaluation. There was no documented evidence that a written notification of transfer was provided to the ombudsman for Resident 65's hospital transfer.
A quarterly MDS assessment for Resident 75, dated June 13, 2026, revealed that the resident was cognitively intact. A nurse's note, dated June 2, 2026, revealed that the resident was sent to the hospital for difficulty in breathing and that she was admitted to the hospital.
There was no documented evidence that a written notification of transfer was provided to the ombudsman for Resident 75's hospital transfer.
Interview with the Director of Nursing on June 15, 2026, at 9:33 a.m. confirmed that there was no documented evidence that the ombudsman was notified of the hospital transfers for Residents 1, 6. 9, 65 and 75. She indicated that as of June 15, 2026, they had not been notifying the ombudsman of resident hospital transfers.
28 Pa. Code 201.29(j) Resident Rights.
| | Plan of Correction - To be completed: 07/29/2026
Corrective Action: The facility sent notice to the Long-Term Care Ombudsman on 7/8/2026 of resident 1 transfer to hospital on 5/6/2026, resident 6 transfer to hospital on 4/24/2026, resident 9 transfer to hospital on 4/3/2026 and 5/30/2026, resident 65 transfer to hospital on 3/29/2026, and resident 75 transfer to hospital on 6/2/2026.
Identification of Others: Nursing Home Administrator reviewed resident transfers to the hospital for April, May and June 2026 and sent notification to the Long-Term Care Ombudsman by 7/8/2026.
Systemic Changes: Nursing Home Administrator will assign an Interdisciplinary Team manager to be responsible for Ombudsman notification of transfers to hospital. Nursing Home Administrator or designee will provide education to Interdisciplinary Team the Facility Transfer or Discharge Notice Policy and the requirement to send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman. Education will be completed by 7/29/2026. Those not educated before 7/29/2026 will be educated prior to working their next shift.
Monitoring: Nursing Home Administrator or designee will monitor resident transfers to hospital to ensure notification to the Long-Term Ombudsman was completed at least monthly. Monitoring will be completed monthly x 4 months. Results of audits will be reported monthly to the Quality Assurance Performance Improvement for changes in frequency until resolved.
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