INITIAL COMMENTS
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This report is a result of an recovery house complaint investigation conducted on March 23, 2026 through March 31, 2026 by staff from the Bureau of Program Licensure. Based on the findings of the complaint investigation Riverview Wellness Village (Gaudenzia) T5D66701 was found not to be in compliance with the applicable chapters of 28 PA Code, Chapter 717, which pertains to the recovery house.
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Plan of Correction
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§ 717.26 LICENSURE Complaint management
§ 717.26. Complaint management.
The licensee shall develop and implement written policies and procedures for managing complaints from residents, family members and community members, which must include procedures for informing residents, family members and community members of the complaint process, including the ability to file a complaint with the Department.
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Observations
Based on a review of the Recovery Houses policies and procedures, it was found the recovery house failed to follow their implemented policies and procedures for managing complaints from residents, family members and community members. The recovery house did not notify a resident of the outcome of their grievance in writing within three business days after the filing of the written grievance including any actions to be taken to address the complaint.
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Plan of Correction
The Clinical Supervisor will ensure that all grievances are addressed in writing within three business days of the complaint. In his absence, the Director will address the concerns in the same timely fashion. |