INITIAL COMMENTS
|
This report is a result of an on-site complaint investigation conducted on January 16, 2020 by staff from the Bureau of Quality Assurance for Prevention & Treatment. Based on the findings of the on-site complaint investigation, Renew Family Services Inc. was found not be in compliance with the applicable chapters of 28 PA Code which pertain to the facility.
|
Plan of Correction
|
709.28 (c) LICENSURE Confidentiality
§ 709.28. Confidentiality.
(c) The project shall obtain an informed and voluntary consent from the client for the disclosure of information contained in the client record.
|
Observations
Based on the review of provided information the facility breeched the client's confidentiality by providing client progress notes to the facility's lawyer on the following dates:
May 16 through May 18/2018 (2 attachments)
May 21, 2018 (3 attachments)
It was also reported by the Facility Director that the police came in and reviewed the client's treatment record and she wasn't sure of the date that they came to review that treatment record.
|
Plan of Correction
Police never reviewed treatment records. Police reviewed harassing emails as well as reviews online and voicemails. After the staff was threatened numerous time. DDAP will be notified within 24-48 hours of when treatment facility when police interaction is made.
Renew Family Services' lawyer also reviewed threatening emails, voicemails, and reviews. He never received treatment records. Treatment records were in the file because client requested his records twice.
Incident report was provided on 2/10/20 as a corrected action to inform DDAP there was police contact.
Event Number 616624
|
709.34 (c) (4) LICENSURE Reporting of unusual incidents
§ 709.34. Reporting of unusual incidents.
(c) To the extent permitted by State and Federal confidentiality laws, the project shall file a written unusual incident report with the Department within 3 business days following an unusual incident involving:
(4) Event at the facility requiring the presence of police, fire or ambulance personnel.
|
Observations
Based on an interview with the facility director and a review of emails and notes, the facility failed to notify DDAP of the presence of police on the grounds of the facility.
There was not date when they were on site, but this was confirmed with the facility director during the complaint investigation.
|
Plan of Correction
Incident reports will be sent anytime police are present at Renew Family Services so DDAP is aware of any issues with present and/or discharged clients. Dates and specific complaints will be provided within 24-48 hours of the incident. If an incident occurs on a Friday the next business say it will be sent into DDAP online or faxed.
Three incidents reports have been sent online to DDAP regarding this citation on 2/10/2020. |