INITIAL COMMENTS
|
This report is a result of an on-site complaint investigation conducted on May 15, 2025, by staff from the Bureau of Program Licensure. Based on the findings of the on-site complaint investigation, MVP Recovery LLC was found not to be in compliance with the applicable chapters of 28 PA Code which pertain to the facility.
|
Plan of Correction
|
715.22(b) LICENSURE Patient grievance procedures
(b) The procedure shall permit aggrieved patients a full and fair opportunity to be heard, to question and confront persons and evidence used against them and to have a fair review of their grievances by the narcotic treatment program director. If the grievance is filed against the narcotic treatment program director, the review of the case shall be conducted by either a multi-representative group of the narcotic treatment program or a subcommittee of the governing body instituted for the express purposes of grievance adjudication.
|
Observations
Based on a review of the Patient Grievance Procedures policy, and an interview with an employee, the facility failed to permit aggrieved patients a full and fair opportunity to file a grievance and have a fair review of their grievance.
The Patient Grievance Procedures policy states patients are permitted a full and fair opportunity to be heard. However, all staff were not aware where or how to access grievance forms when one is being requested.
|
Plan of Correction
On 5/28/25, all staff were re-trained and educated on the Patient Grievance Procedures policy and reviewed where the patient grievance forms are located. The Patient Grievance procedures will also be reviewed on a monthly basis during staff meetings. |