INITIAL COMMENTS
|
This report is a result of an on-site complaint investigation conducted on Novemember 8, 2019 by staff from the Bureau of Quality Assurance for Prevention & Treatment. Based on the findings of the on-site complaint investigation, Kirkbride Center was found not to be in compliance with the applicable chapters of 28 PA Code which pertain to the facility.
|
Plan of Correction
|
715.22(b) LICENSURE Patient grievance procedures
(b) The procedure shall permit aggrieved patients a full and fair opportunity to be heard, to question and confront persons and evidence used against them and to have a fair review of their grievances by the narcotic treatment program director. If the grievance is filed against the narcotic treatment program director, the review of the case shall be conducted by either a multi-representative group of the narcotic treatment program or a subcommittee of the governing body instituted for the express purposes of grievance adjudication.
|
Observations
Based on a review of client's grievances, the facility failed to document a follow-up to the grievance. The grievance will only state it was given to staff for further action.
One grievance dated 2/11/19 mentioned that the client was getting the wrong medication with no outcome of the client grievance.
Another grievance dated 2/17/19 mentioned that the client felt violated by staff on two occasions with not outcome of the client grievance.
This was discussed with staff during the complaint investigation.
|
Plan of Correction
All grievances followed up on by the Patient Advocate will document the outcome on the grievance form upon conclusion of the investigation.
A monthly random check of the grievance binder will be conducted by Compliance to check that outcomes are being documented. |