This report is a result of a telephone complaint investigation conducted on July 21, 2015, by staff from the Division of Drug and Alcohol Licensure. Based on the findings related specifically to the complaint investigation, the allegations made against Northeast Family Health Care, LLC were unable to be substantiated. However, based on other findings during this investigation, the facility was found to be out of compliance with the applicable chapters of 28 PA Code which pertain to the facility. The following deficiencies were identified during this inspection:
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Plan of Correction
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Observations
Based on the results of a telephone interview with the facility director, the facility failed to ensure that penalties were not initiated prior to final resolution of a patient's grievance.
The finding include:
A telephone interview with the facility director was conducted on July 21, 2015. The facility director acknowledged that patient #1, admitted in March 2014, was given a written termination letter on July 9, 2015. The patient began a 14 day detox on July 10, 2015. The patient filed a grievance on July 17, 2015 at which time, the patient dose decreases should have been suspended until the final resolution of the patient's grievance. The patient's dose continued to be decreased from 21 mgs on July 17, to 18 mgs on July 18, to 15 mgs on July 19, to 12 mgs on July 20 and to 9 mgs on July 21, 2015.
These findings were confirmed by the Facility Director on July 21, 2015.
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Plan of Correction
Facility Director will ensure that any methadone client who is being involuntarily terminated; specifically a patient who is being involuntarily terminated files a grievance, all penalties initiated with the involuntary termination will be suspended until the final resolution of the grievance.
Facility Director will provide a training by 8/20 to all medical and clinical staff to familiarize them with the involuntary termination regulations. Additionally, all grievances will be provided to the Facility Director who will review it and also ensure that all penalties initiaed will be suspended until the final resolution of the grievance. |