QA Investigation Results

Pennsylvania Department of Health
ANGELS ARE US HOME HEALTH AGENCY, LLC
Health Inspection Results
ANGELS ARE US HOME HEALTH AGENCY, LLC
Health Inspection Results For:

This is the only survey for this facility

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.



Initial Comments:


Based on the findings of an onsite unannounced state relicensure survey completed on April 11, 2024, Angels Are Among Us Home Health Agency Llc, was found to be in compliance with the requirements of PA Code, Title 28, Health and Safety, Part IV, Health Facilities, Subpart A, Chapter 51.



Plan of Correction:




Initial Comments:

Based on the findings of an onsite unannounced state relicensure survey completed on April 11, 2024, Angels Are Among Us Home Health Agency Llc, was found not to be in compliance with the following requirements of PA Code, Title 28, Health and Safety, Part IV, Health Facilities, Subpart H, Chapter 611, Home Care Agencies and Home Care Registries.




Plan of Correction:




611.57(c) LICENSURE
Information to be Provided

Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.

Observations:

Based on review of consumer files (CF) and staff (EMP) interview, the agency failed to maintain documentation on file at the agency to show compliance with the requirements of this section (611.57) which shall be available for the Department inspection for five (5) of (5) five consumer files reviewed.

Findings include:

Per 611.57Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3)Fees and total costs for those services on an hourly or weekly basis. (4)Who to contact at the Department for information about licensure requirements for a home
care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.

Review of consumer files (CF) on 4/11/24 from 11:46 a.m. to 12:41 p.m. revealed the following:

CF1, Start of Services (SOS) 3/19/24, service agreement dated 3/14/23, did not contain documentation that the consumer was provided the following information: fees and total costs for services on an hourly or weekly basis, The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry, and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

CF2, SOS 2/6/24, service agreement dated 1/25/24, did not contain documentation that the consumer was provided the following information: fees and total costs for services on an hourly or weekly basis, The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry, and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

CF3 SOS 7/19/23, service agreement dated 7/18/23, did not contain documentation that the consumer was provided the following information: fees and total costs for services on an hourly or weekly basis, The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry, and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

CF4 SOS 6/21/23, service agreement dated 6/15/23, did not contain documentation that the consumer was provided the following information: fees and total costs for services on an hourly or weekly basis, The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry, and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

CF5 SOS 1/20/23, service agreement dated 1/17/23, did not contain documentation that the consumer was provided the following information: fees and total costs for services on an hourly or weekly basis, The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry, and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

During an interview on 4/11/24, at 12:54 p.m. the office manager EMP E1 confirmed the above findings.




Plan of Correction:

On 4/18/24 the home care director reviewed all consumer's files and created a spreadsheet to notify each consumer.

CF1: On 4/19/24 the home care director contacted CF1 via phone to inform them of the agency's home care service fees per hour and to provide them with the correct phone number for the Ombudsman Program 1-800-344-4319.

CF2: On 4/19/24 the home care director contacted CF2 via phone to inform them of the agency's home care service fees per hour and to provide them with the correct phone number for the local Ombudsman Program 1-800-344-4319.

CF3: On 4/19/24 the home care director contacted CF3 via phone to inform them of the agency's home care service fees per hour and to provide them with the correct phone number for the local Ombudsman Program 1-800-344-4319.

CF4: On 4/19/24 the home care director contacted CF4 via phone to inform them of the agency's home care service fees per hour and to provide them with the correct phone number for the Ombudsman Program 1-800-344-4319.

CF5: On 4/19/24 the home care director contacted CF5 via phone to inform them of the agency's home care service fees per hour and to provide them with the correct phone number for the Ombudsman Program 1-800-344-4319.4319.


Effective 5/1/24 our Quality Analyst will perform monthly audits on all consumer's files to make sure policy and procedure are followed through for 100 % accuracy. Our consumer's handbook has been updated to display hourly home care fees and all local Ombudsman division by counties we service. During intakes consumers will be educated on their caregiver's skill sets and training. We also incorporated in our consumers welcome letter that all caregivers are properly trained prior to starting employment.


Initial Comments:

Based on the findings of an onsite unannounced state relicensure survey completed on April 11, 2024, Angels Are Among Us Home Health Agency Llc, was found to be in compliance with the requirements of 35 P.S. 448.809 (b).



Plan of Correction: