QA Investigation Results

Pennsylvania Department of Health
BRMC FAMILY PRACTICE
Health Inspection Results
BRMC FAMILY PRACTICE
Health Inspection Results For:


There are  3 surveys for this facility. Please select a date to view the survey results.

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.



Initial Comments:


Based on the findings of an onsite unannounced Medicare recertification survey completed on 10/2/18, BRMC Family Practice was identified to have had the following standard level deficiencies that were determined to be in substantial compliance with the following requirements of 42 CFR, Part 491.12, Subpart A, Conditions for Certification: Rural Health Clinics - Emergency Preparedness.







Plan of Correction:




491.12(d)(2) STANDARD
EP Testing Requirements

Name - Component - 00
416.54(d)(2), 418.113(d)(2), 441.184(d)(2), 460.84(d)(2), 482.15(d)(2), 483.73(d)(2), 483.475(d)(2), 484.102(d)(2), 485.68(d)(2), 485.625(d)(2), 485.727(d)(2), 485.920(d)(2), 491.12(d)(2), 494.62(d)(2).

*[For ASCs at 416.54, CORFs at 485.68, OPO, "Organizations" under 485.727, CMHCs at 485.920, RHCs/FQHCs at 491.12, and ESRD Facilities at 494.62]:

(2) Testing. The [facility] must conduct exercises to test the emergency plan annually. The [facility] must do all of the following:

(i) Participate in a full-scale exercise that is community-based every 2 years; or
(A) When a community-based exercise is not accessible, conduct a facility-based functional exercise every 2 years; or
(B) If the [facility] experiences an actual natural or man-made emergency that requires activation of the emergency plan, the [facility] is exempt from engaging in its next required community-based or individual, facility-based functional exercise following the onset of the actual event.
(ii) Conduct an additional exercise at least every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or individual, facility-based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the [facility's] response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the [facility's] emergency plan, as needed.

*[For Hospices at 418.113(d):]
(2) Testing for hospices that provide care in the patient's home. The hospice must conduct exercises to test the emergency plan at least annually. The hospice must do the following:
(i) Participate in a full-scale exercise that is community based every 2 years; or
(A) When a community based exercise is not accessible, conduct an individual facility based functional exercise every 2 years; or
(B) If the hospice experiences a natural or man-made emergency that requires activation of the emergency plan, the hospital is exempt from engaging in its next required full scale community-based exercise or individual facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an additional exercise every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or a facility based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.

(3) Testing for hospices that provide inpatient care directly. The hospice must conduct exercises to test the emergency plan twice per year. The hospice must do the following:
(i) Participate in an annual full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual facility-based functional exercise; or
(B) If the hospice experiences a natural or man-made emergency that requires activation of the emergency plan, the hospice is exempt from engaging in its next required full-scale community based or facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an additional annual exercise that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or a facility based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop led by a facilitator that includes a group discussion using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the hospice's response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the hospice's emergency plan, as needed.


*[For PRFTs at 441.184(d), Hospitals at 482.15(d), CAHs at 485.625(d):]
(2) Testing. The [PRTF, Hospital, CAH] must conduct exercises to test the emergency plan twice per year. The [PRTF, Hospital, CAH] must do the following:
(i) Participate in an annual full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or
(B) If the [PRTF, Hospital, CAH] experiences an actual natural or man-made emergency that requires activation of the emergency plan, the [facility] is exempt from engaging in its next required full-scale community based or individual, facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an [additional] annual exercise or and that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or individual, a facility-based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the [facility's] response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the [facility's] emergency plan, as needed.

*[For PACE at 460.84(d):]
(2) Testing. The PACE organization must conduct exercises to test the emergency plan at least annually. The PACE organization must do the following:
(i) Participate in an annual full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or
(B) If the PACE experiences an actual natural or man-made emergency that requires activation of the emergency plan, the PACE is exempt from engaging in its next required full-scale community based or individual, facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an additional exercise every 2 years opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or individual, a facility based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the PACE's response to and maintain documentation of all drills, tabletop exercises, and emergency events and revise the PACE's emergency plan, as needed.

*[For LTC Facilities at 483.73(d):]
(2) The [LTC facility] must conduct exercises to test the emergency plan at least twice per year, including unannounced staff drills using the emergency procedures. The [LTC facility, ICF/IID] must do the following:
(i) Participate in an annual full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise.
(B) If the [LTC facility] facility experiences an actual natural or man-made emergency that requires activation of the emergency plan, the LTC facility is exempt from engaging its next required a full-scale community-based or individual, facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an additional annual exercise that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or an individual, facility based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the [LTC facility] facility's response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the [LTC facility] facility's emergency plan, as needed.

*[For ICF/IIDs at 483.475(d)]:
(2) Testing. The ICF/IID must conduct exercises to test the emergency plan at least twice per year. The ICF/IID must do the following:
(i) Participate in an annual full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise; or.
(B) If the ICF/IID experiences an actual natural or man-made emergency that requires activation of the emergency plan, the ICF/IID is exempt from engaging in its next required full-scale community-based or individual, facility-based functional exercise following the onset of the emergency event.
(ii) Conduct an additional annual exercise that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or an individual, facility-based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the ICF/IID's response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the ICF/IID's emergency plan, as needed.

*[For HHAs at 484.102]
(d)(2) Testing. The HHA must conduct exercises to test the emergency plan at
least annually. The HHA must do the following:
(i) Participate in a full-scale exercise that is community-based; or
(A) When a community-based exercise is not accessible, conduct an annual individual, facility-based functional exercise every 2 years; or.
(B) If the HHA experiences an actual natural or man-made emergency that requires activation of the emergency plan, the HHA is exempt from engaging in its next required full-scale community-based or individual, facility based functional exercise following the onset of the emergency event.
(ii) Conduct an additional exercise every 2 years, opposite the year the full-scale or functional exercise under paragraph (d)(2)(i) of this section is conducted, that may include, but is not limited to the following:
(A) A second full-scale exercise that is community-based or an individual, facility-based functional exercise; or
(B) A mock disaster drill; or
(C) A tabletop exercise or workshop that is led by a facilitator and includes a group discussion, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(iii) Analyze the HHA's response to and maintain documentation of all drills, tabletop exercises, and emergency events, and revise the HHA's emergency plan, as needed.

*[For OPOs at 486.360]
(d)(2) Testing. The OPO must conduct exercises to test the emergency plan. The OPO must do the following:
(i) Conduct a paper-based, tabletop exercise or workshop at least annually. A tabletop exercise is led by a facilitator and includes a group discussion, using a narrated, clinically relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan. If the OPO experiences an actual natural or man-made emergency that requires activation of the emergency plan, the OPO is exempt from engaging in its next required testing exercise following the onset of the emergency event.
(ii) Analyze the OPO's response to and maintain documentation of all tabletop exercises, and emergency events, and revise the [RNHCI's and OPO's] emergency plan, as needed.

*[ RNCHIs at 403.748]:
(d)(2) Testing. The RNHCI must conduct exercises to test the emergency plan. The RNHCI must do the following:
(i) Conduct a paper-based, tabletop exercise at least annually. A tabletop exercise is a group discussion led by a facilitator, using a narrated, clinically-relevant emergency scenario, and a set of problem statements, directed messages, or prepared questions designed to challenge an emergency plan.
(ii) Analyze the RNHCI's response to and maintain documentation of all tabletop exercises, and emergency events, and revise the RNHCI's emergency plan, as needed.

Observations:


Based on document review and staff interview (EMP), it was determined the facility failed to provide documentation demonstrating the individual facility's after action review and compliance with the testing requirements and show they have incorporated any necessary improvements into the overall emergency preparedness program for one (1) of one (1) programs reviewed.

Findings Included:

Document review on 10/1/18 at approximately 11:00 a.m. revealed the facility lacked documentation of a facility specific after action review as part of testing process of the healthcare system's unified emergency preparedness program.

Interview with the facility office supervisor (EMP1) and the facility administrator (EMP3) on 10/2/18 at approximately 1:00 p.m. confirmed the facility participated in the healthcare system's emergency preparedness program and that the facility lacked written documentation of an facility specific after action review as part of the testing process of the emergency preparedness program. EMP3 revealed that he/she attends meetings monthly, but no other facility specific documentation was completed.













Plan of Correction:

Bradford Family Practice will participate in an individual exercise annually. In addition, Director of Plant Services and Manager of Physician Practices will facilitate a tabletop exercise for the staff at the practice. The office supervisor or a representative from the office will participate in the emergency preparedness team meetings at BRMC. The meeting will include the development and implementation of training for natural or man-made emergency situations. The team member, in conjunction with the practice management team and a facilitator, will provide trainings to the office staff as well as document through minutes such trainings and discussion. The emergency preparedness plan will be adjusted based on any findings during these discussions to ensure that we are effectively managing natural or man-made emergency situations. These trainings will include tabletop trainings. The first training exercise will be conducted by 11/14/2018 and then annually thereafter. Minutes of the exercise and after action plans will be done and kept in the Emergency Preparedness binder on site.
The annual exercise will be provided to the Hospital Safety Committee Review.


491.12(e) STANDARD
Integrated EP Program

Name - Component - 00
416.54(e), 418.113(e), 441.184(e), 460.84(e), 482.15(f), 483.73(f), 483.475(e), 484.102(e), 485.68(e), 485.625(f), 485.727(e), 485.920(e), 486.360(f), 491.12(e), 494.62(e).

(e) [or (f)]Integrated healthcare systems. If a [facility] is part of a healthcare system consisting of multiple separately certified healthcare facilities that elects to have a unified and integrated emergency preparedness program, the [facility] may choose to participate in the healthcare system's coordinated emergency preparedness program.
If elected, the unified and integrated emergency preparedness program must- [do all of the following:]

(1) Demonstrate that each separately certified facility within the system actively participated in the development of the unified and integrated emergency preparedness program.
(2) Be developed and maintained in a manner that takes into account each separately certified facility's unique circumstances, patient populations, and services offered.

(3) Demonstrate that each separately certified facility is capable of actively using the unified and integrated emergency preparedness program and is in compliance [with the program].

(4) Include a unified and integrated emergency plan that meets the requirements of paragraphs (a)(2), (3), and (4) of this section. The unified and integrated emergency plan must also be based on and include the following:
(i) A documented community-based risk assessment, utilizing an all-hazards
approach.
(ii) A documented individual facility-based risk assessment for each separately certified facility within the health system, utilizing an all-hazards approach.

(5) Include integrated policies and procedures that meet the requirements set forth in paragraph (b) of this section, a coordinated communication plan, and training and testing programs that meet the requirements of paragraphs (c) and (d) of this section, respectively.

Observations:


Based on document review and interview it was determined that the facility failed to provide documentation verifying that the facility fully participated in the development and implementation of the integrated health care system Emergency Preparedness Plan and documented the facilities active involvement, in one (1) of one (1) plans reviewed.

Findings include:

Document review on 10/1/18 at approximately 11:00 a.m. revealed the facility lacked written documentation verifying the facility participated in the development and implementation of the integrated health care system Emergency Preparedness Plan.

Interview with the facility office supervisor (EMP1) and the facility administrator (EMP3) on 10/2/18 at approximately 1:00 p.m. revealed that the facility participates in a healthcare system unified emergency preparedness program and confirmed the facility lacked written documentation verifying that the facility fully participated in the development and implementation of the integrated health care system Emergency Preparedness Plan. EMP3 revealed that he/she attends meetings monthly, but no other facility specific documentation was completed.











Plan of Correction:

Bradford Family Practice will participate in an individual exercise annually. In addition, Director of Plant Services and Manager of Physician Practices will facilitate a tabletop exercise for the staff at the practice. The office supervisor or a representative from the office will participate in the emergency preparedness team meetings at BRMC. The meeting will include the development and implementation of training for natural or man-made emergency situations. The team member, in conjunction with the practice management team and a facilitator, will provide trainings to the office staff as well as document through minutes such trainings and discussion. The emergency preparedness plan will be adjusted based on any findings during these discussions to ensure that we are effectively managing natural or man-made emergency situations. These trainings will include tabletop trainings. The first training exercise will be conducted by 11/14/2018 and then annually thereafter. Minutes of the exercise and after action plans will be done and kept in the Emergency Preparedness binder on site.
The annual exercise will be provided to the Hospital Safety Committee Review.



Initial Comments:


Based on the findings of an onsite unannounced Medicare recertification survey completed on 10/2/18, BRMC Family Practice was identified to have had the following standard level deficiencies that were determined to be in substantial compliance with the following requirements of 42 CFR, Part 405, Subpart X and 42 CFR, Part 491.1 - 491.12, Subpart A, Conditions for Certification: Rural Health Clinics.




Plan of Correction:




491.10(a)(3) STANDARD
RECORDS SYSTEM

Name - Component - 00
For each patient receiving health care services, the clinic ... maintains a record that includes, as applicable:

(i) Identification and social data, evidence of consent forms, pertinent medical history, assessment of the health status and health care needs of the patient, and a brief summary of the episode, disposition, and instructions to the patient;

(ii) Reports of physical examinations, diagnostic and laboratory test results, and consultative findings;

(iii) All physician's orders, reports of treatments and medications and other pertinent information necessary to monitor the patient's progress;

(iv) Signatures of the physician or other health care professional.


Observations:


Based on a review of clinical records (CRs) and staff interview, the clinic failed to show evidence of a signed consent form for ten (10) of twenty (20) CRs reviewed for office visits made in 2018. (CR2, CR3, CR4, CR5, CR9, CR10, CR12, CR13, CR18, CR19)


Findings Included:

A review of clinical records (CRs) conducted on 10/1/18 at approximately 1:00 p.m. and 10/2/18 at approximately 10:00 a.m. revealed CR2, CR3, CR4, CR5, CR9, CR10, CR12, CR13, CR18, CR19 did not have an updated signed consent for treatment documented within the past twelve months.

An interview with the clinic office supervisor (EMP1) on 10/2/18 at approximately 1:30 p.m.. confirmed the above findings and revealed that the expectation is to renew the consent forms "yearly". Additionally, EMP1 confirmed that each aforementioned CR had a completed patient visit note documented for 2018 but an updated consent form was not obtained.








Plan of Correction:

Staff will identify patients scheduled in the office during their daily huddles for those that need to have updated consents signed. This will also be confirmed at the time of check in of the patient prior to the patient being seen by the provider. Those patients identified - that do not have a consent that is within a year of the last signed consent - will be given a new consent for to complete. Once completed the signed consent will be scanned into the patient's electronic medical record.

Staff were re-educated at the October 16, 2018 mandatory staff meeting. All staff will have yearly re-education regarding consents and the regulations concerning yearly updating of consents.

A 45 day audit will be completed by the office manager/designee on all patient visits. 95% compliance of annual consent completion is the goal. If the compliance is below 95%, the audit will continue monthly until compliance achieved. Audit date 10/17/2018 through 11/14/2018.