QA Investigation Results

Pennsylvania Department of Health
COMFORT KEEPERS #488
Health Inspection Results
COMFORT KEEPERS #488
Health Inspection Results For:


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Initial Comments:
Based on the findings of an off-site state home care agency licensure compliant investigation conducted on October 25, 2019, Comfort Keepers #488 was found to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 51, Subpart A.










Plan of Correction:




Initial Comments:

Based on the findings of an off-site state licensure complaint investigation conducted on October 25, 2019, Comfort Keepers #488 was found not to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 611, Subpart H. Home Care Agencies and Home Care Registries.





Plan of Correction:




611.57(c) LICENSURE
Information to be Provided

Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.

Observations:
Based on review of consumer file, and interview with Client Care Coordinator (EMP #1) the agency failed to provide the consumer with the following: 1. the identity of the direct care worker who will provide services., 2. The hours when the services will be provided., 3. Fees and total costs for those services on an hourly or weekly basis for one (1) of one (1) files reviewed. CF #1.

Findings include:
A review of the consumer record completed 10/31/2019 between approximately 1:30PM and 3:00PM revealed:

CF#1, start of care date: 1/11/2019, contained no documentation of the identity of the direct care worker who will provide services, the hours when the services will be provided nor the fees and total costs for those services on an hourly or weekly basis.

Telephone interview with EMP #1 completed on 10/31/2019 at approximately 2:30PM confirmed the above findings.



Plan of Correction:

An approved Plan of Correction is not on file.