Pennsylvania Department of Health
KINGSTON REHABILITATION AND NURSING CENTER
Patient Care Inspection Results

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Severity Designations


Minimal Citation - No Harm	Minimal Harm	Actual Harm	Serious Harm

KINGSTON REHABILITATION AND NURSING CENTER
Inspection Results For:

There are 174 surveys for this facility. Please select a date to view the survey results.

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.


KINGSTON REHABILITATION AND NURSING CENTER - Inspection Results	Scope of Citation Number of Residents Affected By Deficient Practice

Initial comments:
Based on a Medicare/Medicaid Recertification, State Licensure and Civil Rights Compliance Survey completed on March 15, 2024, it was determined that Kingston Rehabilitation and Nursing Center was not in compliance with the following requirements of 42 CFR Part 483 Subpart B Requirements for Long Term Care and the 28 PA Code Commonwealth of Long Term Care Licensure Regulations.

Plan of Correction:

483.45(c)(1)(2)(4)(5) REQUIREMENT Drug Regimen Review, Report Irregular, Act On:

This is a less serious (but not lowest level) deficiency and affects more than a limited number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status. This deficiency was not found to be throughout this facility.

§483.45(c) Drug Regimen Review.
§483.45(c)(1) The drug regimen of each resident must be reviewed at least once a month by a licensed pharmacist.

§483.45(c)(2) This review must include a review of the resident's medical chart.

§483.45(c)(4) The pharmacist must report any irregularities to the attending physician and the facility's medical director and director of nursing, and these reports must be acted upon.
(i) Irregularities include, but are not limited to, any drug that meets the criteria set forth in paragraph (d) of this section for an unnecessary drug.
(ii) Any irregularities noted by the pharmacist during this review must be documented on a separate, written report that is sent to the attending physician and the facility's medical director and director of nursing and lists, at a minimum, the resident's name, the relevant drug, and the irregularity the pharmacist identified.
(iii) The attending physician must document in the resident's medical record that the identified irregularity has been reviewed and what, if any, action has been taken to address it. If there is to be no change in the medication, the attending physician should document his or her rationale in the resident's medical record.

§483.45(c)(5) The facility must develop and maintain policies and procedures for the monthly drug regimen review that include, but are not limited to, time frames for the different steps in the process and steps the pharmacist must take when he or she identifies an irregularity that requires urgent action to protect the resident.

Observations:

Based on a review of clinical records and staff interview that the attending physician failed to act on pharmacist identified drug irregularities in the drug regimen of three residents out of 5 sampled (Resident 21, 102, and 112).

Findings include:

Review of Resident 21's clinical record revealed she was admitted to the facility on January 31, 2023, with diagnosis to include depression, and anxiety.

A review of a Consultation Report, "Note to attending Physician/Prescriber", from the Pharmacist date printed November 16, 2023, revealed that the pharmacist identified that Resident 21 had an order for Trazodone 50 milligram (mg) for depression and this medication was due for assessment, if no dose reduction (GDR) is indicated, please include a brief, patient specific, rationale below. The physician response, dated November (illegible), "defer to meditelecare" (telehealth services).

Review of Resident 102's clinical record revealed that the resident was admitted to the facility on January 6, 2023, with diagnosis to include depression, anxiety, and bipolar.

A review of a "Note to attending Physician/Prescriber", from the Pharmacist date printed October 19, 2023, revealed that the pharmacist identified that Resident 102 had an order for Lexapro 20 mg every day (QD) for depression. The pharmacist identified that this medication was due for assessment, if no dose reduction (GDR) is indicated, please include a brief, patient specific, rationale below. The physician responded, dated October 26, (no year), "defer to psych."

A review of a "Note to attending Physician/Prescriber", from the Pharmacist date printed November 16, 2023, revealed that the pharmacist identified that Resident 102 had an order for Clonazepam oral tablet 0.5 mg, give 1 tablet by mouth two times a day for anxiety (GDR from three times a day (TID) May 2023. The pharmacist identified that this medication is due for assessment, if no dose reduction (GDR) is indicated, please include a brief, patient specific, rationale below. The physician did not respond to the identified irregularity, however, the Certified Registered Nurse Practitioner (CRNP) noted, dated November (illegible), "defer to meditelecare."

A review of a "Note to attending Physician/Prescriber", from the Pharmacist date printed November 16, 2023, revealed that the pharmacist identified that Resident 102 has an order for Lamictal 150 QD for anxiety/depression (GDR May 2023). The pharmacist reported that this medication is due for assessment, if no dose reduction (GDR) is indicated, please include a brief, patient specific, rationale below. The physician response, dated November (illegible), "defer to meditelecare."

Review of Resident 112's clinical record revealed the resident was admitted to the facility on December 14, 2023, with diagnoses to include anxiety and depression.

A review of a Consultation Report, "Note to attending Physician/Prescriber", from the pharmacist dated February 8, 2024, revealed that the pharmacist identified that Resident 112 has an order for Paroxetine (antidepressant medication) 10 mg for depression. The pharmacist reported to the physician that this medication is on the Beers List (list of potentially inappropriate medication used in older adults over age 65, and is noted as a high-risk medication for utilization in the elderly due to potential for anticholinergic effects, that include dry mouth, constipation, urinary retention, increased heart rate, sedation, and orthostatic hypertension). The pharmacist requested that the physician Please review risks versus benefits for continued utilization of the medication and consider if alternative SSRI (selective serotonin reuptake inhibitor, type of antidepressant medication) would be appropriate for the resident.
The physician response dated February 14, 2024, was solely noted as "refer to psych."

The attending physician(s) failed to document their actions in response to these reports and recommendations and the rationale for their response, agreement or disagreement with each recommendation, in the residents' medical records.

Interview with the Director of Nursing (DON) on March 15, 2024, at approximately 8:25 AM confirmed there was no documentation at the time of the survey ended, that the attending physicians had acted upon these reports of drug irregularities. The attending physician and CRNP solely deferred or referred the recommendations, without documentation of the action taken or not taken to address these irregularities, which was confirmed during interview with the Nursing Home Administrator on March 15, 2024, at approximately 8:31 AM.

28 Pa. Code 211.9 (k) Pharmacy services.

28 Pa. Code 211.2 (d)(3)(8) Medical director

Plan of Correction - To be completed: 04/30/2024

Resident #21, 102, and 112 current GDR pharmacy recs were reviewed by the MD.

The facility will complete a review of current resident for the last 30 days who had GDR pharmacy recs. Identified recommendations that were not acted upon by the attending physician will be reviewed with MD for rationale of their response.

The DON will educate medical staff, CRNP's and MDs, that a rationale must be documented on the pharmacy rec. Monthly audits by DON/ Pharmacy / Designee will complete a review and audit the pharmacy recommendations by the physician to assure physician has addressed and supporting documentation is present for their pharmacy recommendations.

DON/designee will audit pharmacy recommendations monthly as they occur to ensure physician rationale to address identified drug irregularities were addressed. Results to QAPI monthly to determine if additional audits are needed.

483.60(d)(6) REQUIREMENT Drinks Avail to Meet Needs/Prefs/Hydration:

§483.60(d) Food and drink
Each resident receives and the facility provides-

§483.60(d)(6) Drinks, including water and other liquids consistent with resident needs and preferences and sufficient to maintain resident hydration.

Observations:

Based on review of select facility policy and the minutes from Resident Council meetings and resident and staff interviews, it was determined that the facility failed to ensure fresh water was consistently readily accessible to residents to promote adequate hydration, meet residents' preference and maintain their comfort for four out of 25 residents reviewed (Residents 79, 67, 29, and 325).

Findings include:

A review of the facility policy titled "Water at Bedside" last reviewed by the facility in November 2023, indicated that the facility will provide fresh water to the residents on a daily basis during the 11 PM -7 AM shift in a 16-ounce Styrofoam cup equipped with lid and straw. The cups will be refilled on each shift of nursing duty, and as needed, with ice and water.

During an interview with Resident 79 on March 12, 2024, at 10:30 AM, the resident expressed frustration that she has to consistently ask staff to provide her fresh water, and staff do not routinely provide fresh water daily. She stated "you only get fresh water if you ask."

Review of the minutes from a Resident Council meeting dated January 8, 2024, revealed that the residents in attendance expressed complaints with staff's failure to provide them fresh water regularly. 17 out of the 18 residents in attendance voiced this complaint, that staff on the night shift are not passing fresh water to residents.

During a resident group interview on March 13, 2024, at 11:00 AM, three of five alert and oriented residents in attendance (Residents 67, 29, and 325) raised concerns that staff only provide fresh ice water on third shift (11 PM to 7 AM) and not during any other shift of nursing duty unless the residents specifically ask staff for it (fresh water).

During the group interview on March 13, 2024, Resident 67 stated that he enjoys drinking fresh ice water, but he is not provided with fresh water during the day or evening unless he asks staff to provide it.

During the group interview on March 13, 2024, Resident 29 stated that she is not provided with fresh ice water during any shift and that she has to ask for fresh ice water every day.

During the group interview on March 13, 2024, Resident 325 stated that the third shift (11 PM to 7 AM) pass water around 11 PM but that during the day, refills of fresh ice water are not provided during the other shifts.

Interview with the Nursing Home Administrator (NHA) on March 15, 2024, at approximately 2:00 PM stated that it is his understanding and expectation that the water pass is to be conducted once per shift and as needed. The NHA confirmed the facility failed to demonstrate that fresh ice water was readily accessible as preferred by residents to promote adequate and hydration and comfort for residents.

28 Pa. Code 211.12 (d)(3)(5) Nursing services.

28 Pa. Code 211.10 (a)(d) Resident care policies

Plan of Correction - To be completed: 04/30/2024

Resident #79, 67, 29, 325 were provided fresh ice water at time of survey.

Current facility residents without a fluid restriction or altered liquids will be provided fresh ice water at the bedside.

Facility policy and procedure of water pass will be reviewed and revised. Staff development/designee will provide education on policy and procedure of bedside water to all staff.

Random audits will be completed to ensure the water pass was completed, 3 times per week x 2 weeks then 1 time a week x 2 weeks. The QAPI committee will review audits to determine if additional audits or education is needed.

483.21(b)(1)(3) REQUIREMENT Develop/Implement Comprehensive Care Plan:

This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.

§483.21(b) Comprehensive Care Plans
§483.21(b)(1) The facility must develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights set forth at §483.10(c)(2) and §483.10(c)(3), that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. The comprehensive care plan must describe the following -
(i) The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being as required under §483.24, §483.25 or §483.40; and
(ii) Any services that would otherwise be required under §483.24, §483.25 or §483.40 but are not provided due to the resident's exercise of rights under §483.10, including the right to refuse treatment under §483.10(c)(6).
(iii) Any specialized services or specialized rehabilitative services the nursing facility will provide as a result of PASARR recommendations. If a facility disagrees with the findings of the PASARR, it must indicate its rationale in the resident's medical record.
(iv)In consultation with the resident and the resident's representative(s)-
(A) The resident's goals for admission and desired outcomes.
(B) The resident's preference and potential for future discharge. Facilities must document whether the resident's desire to return to the community was assessed and any referrals to local contact agencies and/or other appropriate entities, for this purpose.
(C) Discharge plans in the comprehensive care plan, as appropriate, in accordance with the requirements set forth in paragraph (c) of this section.
§483.21(b)(3) The services provided or arranged by the facility, as outlined by the comprehensive care plan, must-
(iii) Be culturally-competent and trauma-informed.

Observations:

Based on a review of clinical records, and resident and staff interview, it was determined that the facility failed to develop and implement a comprehensive person-centered care plan that included specific and individualized interventions to address a resident's hydration needs for one resident out of 25 reviewed (Resident 94).

Findings include:

A review of Resident 94's clinical record revealed that the resident was admitted to the facility on December 21, 2023, with diagnoses of Multiple Sclerosis (MS-a disease in which the immune system eats away at the protective covering of the nerves resulting in disruption in the communication of the nerves between the brain and the body), diabetes, and breast cancer.

An Admission Minimum Data Set assessment (MDS-standardized assessment completed at specific intervals to identify specific resident care needs) dated December 27, 2023, indicated that the resident was cognitively intact with a BIMS (brief interview to assess cognitive status) score of 15 (13-15 represents cognitively intact responses). MDS Section GG: Functional Abilities and Goals, indicated that the resident has an impairment on both sides of the upper extremities (arms) and is dependent for eating, which includes the ability to use utensils to bring food and/or liquid to the mouth.

Further review of the MDS, Section V: Care Area Assessment (CAA) Summary indicated that the care area for Dehydration/Fluid Maintenance was triggered as an area of concern for the resident. The CAA worksheet indicated that Dehydration/Fluid Maintenance would be addressed in the resident's care plan.

A review of Resident 94's current care plan, initially dated December 22, 2023, and revised December 29, 2023, revealed that the resident had nutritional concerns related to overweight/obesity, MS, breast cancer, diabetes mellitus, paraplegia, edema, hospice care, numerous food dislikes, allergies, skin alterations, and inability to feed self for long periods. The goal was for the resident to display no signs or symptoms of dehydration with planned interventions to monitor for signs/symptoms of dehydration, keep MD informed and obtain and monitor lab/diagnostic work as ordered.

However, the resident's care plan failed to identify that the resident was dependent on staff for assistance to meet hydration needs and include specific interventions developed to provide and assist the resident with consuming adequate fluid intake to meet the resident's assessed fluid intake needs to maintain adequate hydration status and to monitor the resident's intake to prevent dehydration.

During an interview with Resident 94 on March 12, 2024, at 9:50 AM, she revealed that she is completely dependent on staff for assistance with drinking and meeting her hydration needs. She stated that she is often thirsty and has resorted to asking any staff member around, a housekeeper, maintenance, and laundry personnel, to hold her cup because nursing staff does not come in frequently enough. She expressed frustration with these long wait times as she has no means to provide herself with a drink.

Interview with the Director of Nursing (DON) on March 15, 2024, at approximately 11:00 AM failed to provide documented evidence the facility developed and implemented a care plan to assure that this dependent resident is provided the necessary care to meet the resident's hydration needs.

Refer F807

28 Pa Code 211.12 (d)(3)(5) Nursing Services

Plan of Correction - To be completed: 04/30/2024

Resident #94 care plan was updated and reviewed. Added at risk for dehydration and dependent for fluids.

An audit of residents who are dependent feed will be reviewed. Care plan will reflect at risk for dehydration and interventions.

Staff development/designee will complete educational in-servicing involving the IDT team and LN's on incorporating at risk for dehydration and interventions in care plan.

The clinical team will audit at clinical meeting residents admitted or have a change in condition for at risk for dehydration and care plan interventions.
The results will be reviewed by the QAPI committee to determine if additional audits or education are needed.

483.25 REQUIREMENT Quality of Care:

§ 483.25 Quality of care
Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices.

Plan of Correction - To be completed: 04/30/2024

The physician for Resident 11 was notified regarding the non-adherence of bowel protocol.

A medication error was completed on Resident 8 at the time of occurrence for late medication being administered.
Current facility resident bowel patterns will be reviewed for the last 14 days to ensure bowel protocol was followed.

Current active resident medication times for insulin will be reviewed for the last 3 days to ensure proper medication administration time.
The bowel protocol was reviewed/revised with the facility medical director. DON/designee will provide LN's education related to the bowel protocol.

DON/designee will provide education on proper medication administration times to all LN's.
DON/designee will monitor bowel protocol adherence 5 days a week in clinical stand up. The results will be reviewed by QAPI committee to determine if additional audits are needed or education.

Random audits with resident interviews will be completed for medication compliance times 5 days a week. The QAPI committee will review audits to determine if additional audits are needed or education.

483.25(b)(1)(i)(ii) REQUIREMENT Treatment/Svcs to Prevent/Heal Pressure Ulcer:

§483.25(b) Skin Integrity
§483.25(b)(1) Pressure ulcers.
Based on the comprehensive assessment of a resident, the facility must ensure that-
(i) A resident receives care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrates that they were unavoidable; and
(ii) A resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing.

Observations:

Based on review of clinical records and staff interviews it was revealed that the facility failed to conduct timely and thorough assessments of pressure sores and initiate timely treatment to promote healing and prevent worsening of an existing pressure sore for one of 25 residents reviewed (Resident 38).

Findings include:

A review of the clinical record revealed that Resident 38 was readmitted to the facility on January 28, 2024, with diagnoses that included heart failure.

A review of a readmission skin assessment dated January 28, 2024, revealed the resident had a pressure sore located on her sacrum. There was no documented assessment of the pressure sore completed upon readmission to identify the stage of the pressure sore, the size, the appearance, characteristics of the wound, to include wound bed and surrounding skin, and if any drainage or odor was present.

There were no physician orders for treatment of the sacral pressure sore upon readmission on January 28, 2024. There was no documented evidence of a physician order for treatment of the pressure sore until January 30, 2024.

A review of a wound summary, which was not included in the resident's clinical record, when reviewed at the time of the survey ending March 15, 2024, revealed that the resident's pressure sore was not assessed until January 31, 2024. At the time of assessment, the wound was identified as a deep tissue injury measuring 2.5 cm (centimeter) x 1.0 cm x 0.2 cm.

An interview with the Director of Nursing on March 15, 2024, at approximately 1:45 PM confirmed the facility was unable to demonstrate that they had timely assessed and had implemented prompt and adequate measures to prevent the worsening of a pressure sore on the resident's sacrum upon admission to the facility.

28 Pa. Code 211.5(f) Medical records.

28 Pa. Code 211.12(c)(d)(3)(5) Nursing Services

Plan of Correction - To be completed: 04/30/2024

Resident #38 wound is stable and healing with treatment in place.

Admission/readmission in last 30 days will be reviewed to ensure identified wounds were assessed and treatments were initiated.

Staff development/designee will complete education with LN's on timely pressure ulcer assessment and implementation of treatments. RN's will measure at time of admission or discovery of pressure ulcer, perform assessment and initiate appropriate treatment. The clinical standup meeting will review and audit new pressure areas to ensure timely assessment and treatment initiation.

Audit will be reviewed by the QAPI team to determine if additional audits or education is needed.

483.25(d)(1)(2) REQUIREMENT Free of Accident Hazards/Supervision/Devices:

§483.25(d) Accidents.
The facility must ensure that -
§483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and

§483.25(d)(2)Each resident receives adequate supervision and assistance devices to prevent accidents.

Plan of Correction - To be completed: 04/30/2024

Resident #8 fall risk care plan has been reviewed and revised to reflect transfer status with the stand-up lift, yellow sling first hook, with assist x 2 from bed to chair then chair to toilet.

Current facility residents utilizing stand up lift will be reviewed to ensure proper sling size and assist x 2 are in care plan.

Staff development/designee will provide CNA's and LN's in-servicing on how to tell proper sling size and that stand up lifts operate assist x 2. The Clinical Stand-up meeting will audit, and review falls with the stand-up lift to ensure proper sling and assist was utilized during IDT team review.

DON/designee will conduct random audits 5 times a week for 1 month of resident transfers for those who utilize a stand-up lift to ensure proper assistance and sling was used. Results will be reviewed in QAPI meeting monthly to determine if additional audits are needed.

483.25(l) REQUIREMENT Dialysis:

§483.25(l) Dialysis.
The facility must ensure that residents who require dialysis receive such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences.

Observations:

Based on a review of clinical records and staff interview, it was determined that the facility failed to ensure that person-centered care plans are accurately developed to meet the individualized needs of a resident receiving dialysis for one resident out of 25 sampled (Resident 11).

Findings included:

A review of the clinical record revealed that Resident 111 was admitted to the facility on February 29, 2024, with diagnoses to include end stage renal disease (kidney failure).

A review of current physician's orders for Resident 111 indicated that the resident receives dialysis three times a week on Mondays, Wednesdays, and Fridays. The physician orders indicated that the resident had a right chest Tesio site (dialysis access site), and the Tesio site is to be monitored for signs and symptoms infection. Emergency care of dialysis access site was to apply pressure as needed and call 911.

Review of Resident 111's current plan of care for dialysis related to renal failure and end stage renal disease initiated March 1, 2024, revealed that the care plan failed to identify that the resident had a right chest Tesio site. The care plan did not include planned interventions on how to care for the Tesio site or how to provide emergency care.

Interview with the Director of Nursing on March 15, 2024, at approximately 1:45 PM confirmed that Resident 111's plan of care for dialysis did not accurately reflect the resident's current status and care needs.

28 Pa. Code 211.12 (d)(3)(5) Nursing Services

Plan of Correction - To be completed: 04/30/2024

Resident #11 care plan was updated to reflect how to care for and provide emergency care for dialysis access site.

Current facility residents receiving dialysis will have their care plans reviewed to ensure they reflect how to care for and provide emergency care for dialysis access site.

Staff development/designee will complete educational in-servicing involving LN's related to dialysis care plan and interventions on emergency care of site.
DON/designee will review dialysis care plans to ensure dialysis emergency care and site care is incorporated in care plan weekly x 4, then biweekly x 4, then monthly x 1.

The QAPI committee will review audits to determine if additional audits or education is needed.

483.45(g)(h)(1)(2) REQUIREMENT Label/Store Drugs and Biologicals:

§483.45(g) Labeling of Drugs and Biologicals
Drugs and biologicals used in the facility must be labeled in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions, and the expiration date when applicable.

§483.45(h) Storage of Drugs and Biologicals

§483.45(h)(1) In accordance with State and Federal laws, the facility must store all drugs and biologicals in locked compartments under proper temperature controls, and permit only authorized personnel to have access to the keys.

§483.45(h)(2) The facility must provide separately locked, permanently affixed compartments for storage of controlled drugs listed in Schedule II of the Comprehensive Drug Abuse Prevention and Control Act of 1976 and other drugs subject to abuse, except when the facility uses single unit package drug distribution systems in which the quantity stored is minimal and a missing dose can be readily detected.

Observations:

Based on observation, select facility policy review and staff interview, it was determined that the facility failed to implement procedures to ensure acceptable storage and use by dates for multi-dose medications on one of two medication storage room observed (Station A).

Findings include:

A review of facility policy entitled "Administering Medications" last reviewed by the facility November, 2023, revealed the procedure for staff to check the expiration date on the medication label. When opening a multi-dose container, place the date on the container.

Observation of Station A, medication room, on March 15, 2024, at approximately 9:00 AM, in the presence of Employee 1, Licensed Practical Nurse (LPN), revealed three (3) multi-dose bottles of Tuberculin (solution used for screening for tuberculosis) that were opened and used, but not dated when initially opened.

Interview with the Director of Nursing (DON) on March 15, 2024, at approximately 10:05 AM, confirmed that medications were to be dated when opened.

28 Pa. Code 211.9 (a)(1)(k) Pharmacy Services

28 Pa. Code 211.12 (d)(3)(5) Nursing services

Plan of Correction - To be completed: 04/30/2024

All 3 TB vials were removed and discarded.

TB multidose vials in building were audited and ensured they were dated and initialed.

Staff development/designee will educate LN's on policy and procedure when opening a TB multidose container.

IP/pharmacy consultant will audit multidose TB vials weekly to ensure proper labeling. The QAPI committee will review audits to determine if additional audits or education is needed.

483.60(d)(4)(5) REQUIREMENT Resident Allergies, Preferences, Substitutes:

§483.60(d) Food and drink
Each resident receives and the facility provides-

§483.60(d)(4) Food that accommodates resident allergies, intolerances, and preferences;

§483.60(d)(5) Appealing options of similar nutritive value to residents who choose not to eat food that is initially served or who request a different meal choice;

Observations:

Based on observation, review of clinical records and resident and staff interviews, it was determined that the facility failed to accommodate a resident's food preferences for one resident out of 25 reviewed (Resident 94).

Findings include:

A review of Resident 94's clinical record revealed that the resident was admitted to the facility on December 21, 2023, with diagnoses of Multiple Sclerosis (a disease in which the immune system eats away at the protective covering of the nerves resulting in disruption in the communication of the nerves between the brain and the body) and breast cancer.

An Admission Minimum Data Set assessment (MDS-standardized assessment completed at specific intervals to identify specific resident care needs) dated December 27, 2023, indicated that the resident was cognitively intact with a BIMS (brief interview to assess cognitive status) score of 15 (13-15 represents cognitively intact responses).

During an interview with Resident 94 on March 12, 2024, at 9:50 AM, she stated that upon admission, dietary staff documented her food allergies/dislikes and preferences. One of the resident's dislike was fresh tomatoes. She stated that "no fresh tomatoes" is identified as a dislike on her meal tray ticket. She also stated that, at her request, she is served a side salad daily for lunch and dinner. She expressed frustration that the salad served to her twice a day contained fresh tomatoes. Resident 94 explained that she informed the registered dietitian (RD) and the dietary manager that she cannot eat fresh tomatoes and that even after speaking with them, the problem had not been corrected.

Observation of the lunch meal on March 12, 2024, at 12:45 PM revealed that Resident 94's side salad contained fresh tomatoes. A review of the resident's meal ticket revealed the notation "no fresh tomatoes."

During an interview with the Registered Dietitian (RD) on March 14, 2024, at 10:10 AM, the RD confirmed Resident 94's dislikes/preferences and that "no fresh tomatoes" was identified and documented on her meal tray ticket. He confirmed that Resident 94's preferences and dislikes should be honored, and that the facility failed to accommodate the resident's food preferences.

Plan of Correction - To be completed: 04/30/2024

Resident 94 allergies/dislikes/preferences were reviewed and updated to ensure "no fresh tomatoes" and other preferences are pronounced and clear to read.
Resident's meal ticket notations were reviewed with direct kitchen staff to ensure they are easily identified and reviewed before leaving the kitchen.

RD and staff will conduct interviews with residents/responsible parties to ensure all allergies/ dislikes/ preferences are correct and up to date. Any changes will be updated to resident's profiles and notated on meal tickets.

Meal tickets will be updated to ensure allergies/dislikes/preferences are pronounced and clear to read.
RD will educate kitchen staff to:

- Ensure they can identify notations on meal tickets.
- Ensure meal tickets are double checked before leaving the kitchen.

Random audits will be conducted on meal trays 5 days a week X2 weeks, then 1 day a week X2 weeks. The QAPI committee will review audits to determine if additional audit or education is needed.

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