§483.10(i) Safe Environment. The resident has a right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
The facility must provide- §483.10(i)(1) A safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. (i) This includes ensuring that the resident can receive care and services safely and that the physical layout of the facility maximizes resident independence and does not pose a safety risk. (ii) The facility shall exercise reasonable care for the protection of the resident's property from loss or theft.
§483.10(i)(2) Housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior;
§483.10(i)(3) Clean bed and bath linens that are in good condition;
§483.10(i)(4) Private closet space in each resident room, as specified in §483.90 (e)(2)(iv);
§483.10(i)(5) Adequate and comfortable lighting levels in all areas;
§483.10(i)(6) Comfortable and safe temperature levels. Facilities initially certified after October 1, 1990 must maintain a temperature range of 71 to 81°F; and
§483.10(i)(7) For the maintenance of comfortable sound levels.
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Observations:
Based on facility policy review, observations, review of select facility documentation, and resident and staff interviews, it was determined that the facility failed to maintain a clean, comfortable and home-like environment in one of 35 resident rooms reviewed.
Findings include:
Review of facility policy, titled "Resident Rights Under Federal Law" last revised February 1, 2023, read, in part, "The resident has a right to a safe, clean, comfortable and homelike environment. The facility must provide housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior."
Interview with Resident 368 on April 27, 2025, at 12:29 PM, revealed he was disappointed about the condition of the wallpaper in his bathroom, and it had been that was since he was admitted to the room on April 21, 2025.
Observation in Resident 368's bathroom on April 27, 2025, at 12:32 PM, revealed the wallpaper was coming away from the wall in several areas, rippling under the sink, and torn behind the toilet.
Interview with the Nursing Home Administrator (NHA) on April 29, 2025, at 2:11 PM, revealed it is the responsibility of staff to identify environmental concerns in resident rooms on a daily basis to be communicated to maintenance staff to be fixed.
Review of facility maintenance work order report from April 22-29, 2025, failed to reveal an active work order in place for Resident 368's bathroom.
Follow-up observation in Resident 368's bathroom on April 30, 2025, at 10:20 AM, revealed the wallpaper remained in the same condition as it was on April 27, 2025; coming away from the wall in several areas, rippling under the sink, and torn behind the toilet.
During an interview with the NHA on April 30, 2025, at 11:44 AM, she revealed she would speak with Employee 4 (Maintenance Director) to address the issues in Resident 368's bathroom. She further revealed they have hired a third maintenance employee whose sole responsibility will be identifying and fixing physical issues such as the wallpaper around the facility.
Follow-up interview with NHA on April 30, 2025, at 1:32 PM, revealed Employee 4 is currently addressing the concerns in Resident 368's bathroom, and she would expect residents to be provided with a clean, comfortable and home-like environment
28 Pa. Code 201.18(b)(3) Management
| | Plan of Correction - To be completed: 06/11/2025
Resident 368 was not harmed by not providing a clean, comfortable, and home-like environment.
The facility fixed the wallpaper in resident 368 bathroom that was rippling/coming away from the wall and completed a house audit.
To ensure the deficient practice does not reoccur, staff was educated on timely reporting areas that need fixed.
The NHA/DON/designee will audit 5 patient bathrooms 2x weekly x2 months to ensure the facility is meeting regulation. Results will be reviewed with QAPI.
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