|§483.70(o) Hospice services.|
§483.70(o)(1) A long-term care (LTC) facility may do either of the following:
(i) Arrange for the provision of hospice services through an agreement with one or more Medicare-certified hospices.
(ii) Not arrange for the provision of hospice services at the facility through an agreement with a Medicare-certified hospice and assist the resident in transferring to a facility that will arrange for the provision of hospice services when a resident requests a transfer.
§483.70(o)(2) If hospice care is furnished in an LTC facility through an agreement as specified in paragraph (o)(1)(i) of this section with a hospice, the LTC facility must meet the following requirements:
(i) Ensure that the hospice services meet professional standards and principles that apply to individuals providing services in the facility, and to the timeliness of the services.
(ii) Have a written agreement with the hospice that is signed by an authorized representative of the hospice and an authorized representative of the LTC facility before hospice care is furnished to any resident. The written agreement must set out at least the following:
(A) The services the hospice will provide.
(B) The hospice's responsibilities for determining the appropriate hospice plan of care as specified in §418.112 (d) of this chapter.
(C) The services the LTC facility will continue to provide based on each resident's plan of care.
(D) A communication process, including how the communication will be documented between the LTC facility and the hospice provider, to ensure that the needs of the resident are addressed and met 24 hours per day.
(E) A provision that the LTC facility immediately notifies the hospice about the following:
(1) A significant change in the resident's physical, mental, social, or emotional status.
(2) Clinical complications that suggest a need to alter the plan of care.
(3) A need to transfer the resident from the facility for any condition.
(4) The resident's death.
(F) A provision stating that the hospice assumes responsibility for determining the appropriate course of hospice care, including the determination to change the level of services provided.
(G) An agreement that it is the LTC facility's responsibility to furnish 24-hour room and board care, meet the resident's personal care and nursing needs in coordination with the hospice representative, and ensure that the level of care provided is appropriately based on the individual resident's needs.
(H) A delineation of the hospice's responsibilities, including but not limited to, providing medical direction and management of the patient; nursing; counseling (including spiritual, dietary, and bereavement); social work; providing medical supplies, durable medical equipment, and drugs necessary for the palliation of pain and symptoms associated with the terminal illness and related conditions; and all other hospice services that are necessary for the care of the resident's terminal illness and related conditions.
(I) A provision that when the LTC facility personnel are responsible for the administration of prescribed therapies, including those therapies determined appropriate by the hospice and delineated in the hospice plan of care, the LTC facility personnel may administer the therapies where permitted by State law and as specified by the LTC facility.
(J) A provision stating that the LTC facility must report all alleged violations involving mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property by hospice personnel, to the hospice administrator immediately when the LTC facility becomes aware of the alleged violation.
(K) A delineation of the responsibilities of the hospice and the LTC facility to provide bereavement services to LTC facility staff.
§483.70(o)(3) Each LTC facility arranging for the provision of hospice care under a written agreement must designate a member of the facility's interdisciplinary team who is responsible for working with hospice representatives to coordinate care to the resident provided by the LTC facility staff and hospice staff. The interdisciplinary team member must have a clinical background, function within their State scope of practice act, and have the ability to assess the resident or have access to someone that has the skills and capabilities to assess the resident.
The designated interdisciplinary team member is responsible for the following:
(i) Collaborating with hospice representatives and coordinating LTC facility staff participation in the hospice care planning process for those residents receiving these services.
(ii) Communicating with hospice representatives and other healthcare providers participating in the provision of care for the terminal illness, related conditions, and other conditions, to ensure quality of care for the patient and family.
(iii) Ensuring that the LTC facility communicates with the hospice medical director, the patient's attending physician, and other practitioners participating in the provision of care to the patient as needed to coordinate the hospice care with the medical care provided by other physicians.
(iv) Obtaining the following information from the hospice:
(A) The most recent hospice plan of care specific to each patient.
(B) Hospice election form.
(C) Physician certification and recertification of the terminal illness specific to each patient.
(D) Names and contact information for hospice personnel involved in hospice care of each patient.
(E) Instructions on how to access the hospice's 24-hour on-call system.
(F) Hospice medication information specific to each patient.
(G) Hospice physician and attending physician (if any) orders specific to each patient.
(v) Ensuring that the LTC facility staff provides orientation in the policies and procedures of the facility, including patient rights, appropriate forms, and record keeping requirements, to hospice staff furnishing care to LTC residents.
§483.70(o)(4) Each LTC facility providing hospice care under a written agreement must ensure that each resident's written plan of care includes both the most recent hospice plan of care and a description of the services furnished by the LTC facility to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being, as required at §483.24.
Based on clinical record review and staff interviews, it was determined that the facility failed to ensure that there was a written agreement with the hospice that is signed by an authorized representative of the hospice and an authorized representative of the Long Term Care facility before hospice care is furnished to any resident for two of six Hospice residents reviewed (Residents 17 and 49).
Review of Resident 17's clinical record revealed diagnoses that included: repeated falls, muscle weakness and unsteadiness on feet.
Review of Resident 17's care plan revealed a focus area for hospice/palliative care with a start date of August 15, 2019.
Review of the agreement between the facility and the Hospice Care agency (a provider of end of life services) 1, revealed that February 25, 2015, was the date of the agreement, and the term of the agreement was for one year beginning February 25, 2015, and that the agreement would renew automatically for three years after the first year, expiring February 24, 2019 .
During an interview with the Nursing Home Administrator on September 5, 2019, at approximately 9:18 AM it was revealed that the facility couldn't find an active contract with Hospice Care agency 1 on file, and contacted Hospice Care agency 1 for a copy of the contract.
Review of the agreement between the facility and Hospice Care agency 1 revealed that the agreement was initiated (effective date) on September 4, 2019.
During an interview with the Nursing Home Administrator (NHA) on September 5, 2019, at approximately 9:30 AM revealed that the NHA wanted to follow up with Hospice Care agency 1 to verify if the contract had lapsed.
During an interview with the NHA on September 5, 2019, at approximately 11:00 AM it was revealed that the Hospice Care agency 1 contract had lapsed, and was initiated on September 4, 2019. It was also revealed that Residents 17 and 49 had received hospice services from Hospice Care agency 1 during the time period the agreement had lapsed.
Review of Resident 49's clinical record revealed diagnoses that included Intestinal Abscess and Pancreatic Cyst.
Further review of Resident 49's clinical record revealed that her physician ordered Hospice services from Hospice Care agency 1 on August 26, 2019, and clinical progress note review revealed that she was admitted to Hospice services on the same date.
During an interview with the Nursing Home Administrator (NHA) on September 5, 2019, at approximately 9:18 AM it was determined that the NHA was unable to locate an active contract on-site. Review of a contract provided by Hospice Service 1 on September 5, 2019, revealed a written signed contract between the facility and Hospice Service 1 which revealed a contract initiation date of September 4, 2019.
During an interview with the NHA on September 5, 2019, at approximately 11:00 AM, the NHA confirmed that Hospice Service 1 corroborated that the above described contract had lapsed and was renewed on September 4, 2019. At this time, the NHA revealed the expectation that the contract should not have lapsed.
28 Pa code 201.18(e)(1) Management
| ||Plan of Correction - To be completed: 11/04/2019|
1. No residents were adversely affected by this concern. A new hospice contract from Hospice Service 1 was obtained during the time the concern was identified.
2. Facility will review all hospice contracts to ensure they are current without lapse in contractual agreement.
3. Re-education will be provided to administrative staff, and hospice agencies, to ensure contracts are kept current.
4. Nursing Home Administrator/designee will audit hospice contracts annually to ensure they are not expired. Results of audit will be reviewed at QAPI to ensure quality assurance and compliance.