Pennsylvania Department of Health
QUALITY LIFE SERVICES - APOLLO
Patient Care Inspection Results

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QUALITY LIFE SERVICES - APOLLO
Inspection Results For:

There are  167 surveys for this facility. Please select a date to view the survey results.

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QUALITY LIFE SERVICES - APOLLO - Inspection Results Scope of Citation
Number of Residents Affected
By Deficient Practice
Initial comments:

Based on an abbreviated survey in response to a complaint completed on December 27, 2024, it was determined that Quality Life Services-Apollo was not in compliance with the following requirements of 42 CFR Part 483, Subpart B Requirements for Long Term Care Facilities and the 28 PA Code, Commonwealth of Pennsylvania Long Term Care Licensure Regulations.



 Plan of Correction:


483.21(b)(2)(i)-(iii) REQUIREMENT Care Plan Timing and Revision:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.21(b) Comprehensive Care Plans
§483.21(b)(2) A comprehensive care plan must be-
(i) Developed within 7 days after completion of the comprehensive assessment.
(ii) Prepared by an interdisciplinary team, that includes but is not limited to--
(A) The attending physician.
(B) A registered nurse with responsibility for the resident.
(C) A nurse aide with responsibility for the resident.
(D) A member of food and nutrition services staff.
(E) To the extent practicable, the participation of the resident and the resident's representative(s). An explanation must be included in a resident's medical record if the participation of the resident and their resident representative is determined not practicable for the development of the resident's care plan.
(F) Other appropriate staff or professionals in disciplines as determined by the resident's needs or as requested by the resident.
(iii)Reviewed and revised by the interdisciplinary team after each assessment, including both the comprehensive and quarterly review assessments.
Observations:

Based on clinical records and staff interview, it was determined that the facility failed to revise a care plan for two of six residents (Resident R1, R2) to accurately reflect the current status of the resident.

Findings include:

Review of clinical record indicated Resident R2 was admitted 8/1/24, with diagnoses which included adult failure to thrive, Parkinson's disease without dyskinesia and neurocognitive disorder. A review of Resident R2's Minimum Data Set (MDS-a periodic assessment of resident care needs), dated 11/4/24, indicated diagnoses remained current.

Review of Resident R2's physician orders dated 12/5/24 indicated Safety Devices:Wanderguard on at all times: Check placement & skin integrity each shift. Change every 84 days was discontinued on 11/4/24.

Review of Resident R2's Resident Care Plan Summary Report (report nurse aides used to know what kind of care to provide) dated 8/22/24, indicated elopement risk. Care Plan interventions included wandering device Device # A3423-3494.

Review of clinical record indicated Resident R1 was admitted 11/14/24, with diagnoses which included encephalopathy, cognitive communication mood disorder and dysphagia. A review of Resident R1's Minimum Data Set (MDS-a periodic assessment of resident care needs), dated 11/21/24, indicated diagnoses remained current.

Review of Resident R1's physician orders dated 11/15/24 indicated Safety Devices: Wanderguard on at all times: Check placement & skin integrity each shift. Change every 90 days.

Review of Resident R1's Resident Care Plan Summary Report (report nurse aides used to know what kind of care to provide) dated 11/26/24, indicated elopement risk. Care Plan interventions was not updated to include wanderguard or updated for elopement incident.

During an interview on 12/27/24, at 1:30 p.m. Director of Nursing confirmed the facility failed to revise care plan for Resident R1 and R2 as required.

28 Pa. Code: 211.11(d) Resident Care Plan


 Plan of Correction - To be completed: 01/15/2025

F 657 - Care Plans for Resident 1 and Resident 2 have been revised to include / exclude the door security system (Wanderguard), respectively. A baseline audit was conducted for residents with orders for safety devices and care plan revisions were made as indicated to include / exclude safety devices.

All licensed nurses will be educated on Care Plan creation, resolution, and revision by the Director of Nursing, or designee.

The Director of Nursing, or designee, will audit resident care plans, with orders for safety devices, five days a week for one week, weekly for three weeks, then monthly for two months.

Adverse outcomes will be reported to the QAPI committee at least quarterly.

The facility Director of Nursing shall ensure compliance.

483.25(d)(1)(2) REQUIREMENT Free of Accident Hazards/Supervision/Devices:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.25(d) Accidents.
The facility must ensure that -
§483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and

§483.25(d)(2)Each resident receives adequate supervision and assistance devices to prevent accidents.
Observations:

Based on facility policy review, clinical and facility record review, facility provided documents and staff interviews, it was determined that the facility failed to provide adequate supervision for one resident resulting in elopement (resident exited to an unsupervised and unauthorized location without staff's knowledge) for one of six resident (Resident R1).

Findings include:

The facility "Resident Elopement" policy dated 6/3/24, indicated the facility will properly assess residents and plan their care to prevent accidents related to wandering behavior or elopement.

Review of clinical record indicated Resident R1 was admitted 11/14/24, with diagnoses which included encephalopathy, cognitive communication mood disorder and dysphagia. A review of Resident R1's Minimum Data Set (MDS-a periodic assessment of resident care needs), dated 11/21/24, indicated diagnoses remained current.

Review of Resident R1 nurse progress notes dated 12/18/24 at approximately 1:28 p.m., Nursing home administrator (NHA) notified the Assistant Director of Nursing ADON that Resident R1 was found sitting in the grass outside of the facility. She claimed to be headed to the post office and looking for her daughter. The wanderguard system on the front entrance was found to be faulty. Resident had been noted to have an intact wanderguard bracelet to her L wrist, when system attached to resident was tested at another proximity sensor it was found to be functioning properly

During an interview on 12/27/24, at 1:30 p.m. Director of Nursing (DON) confirmed the facility did properly supervise Resident R1 as required.

28 Pa. Code 211.12(d)(1)(3)(5) Nursing services
28 Pa. Code 211.10(d) Resident care policies.
28 Pa. Code: 201.29(a)(b)(c)(I)(n) Resident rights.
28 Pa. Code 201.18(b)(1) Management.



 Plan of Correction - To be completed: 01/15/2025

F689 - Resident 1 was immediately assisted back into the building and assessed by an RN. A whole house head count was conducted to ensure all residents were present. The door security sensors (Wanderguard) were checked for function. It was determined that the front exit had a faulty sensor. An employee was posted at this door until the service provider was able to repair the device.

Education provided by Department Managers, or designee, to respective staff regarding door security sensor (Wanderguard) function and what to do in the event of a failure.

The Environmental Services Director/designee will audit the function of the door security sensors (Wanderguard) on each exit weekly for four weeks and then monthly. Adverse outcomes will be reported to the QAPI committee at least quarterly.

§ 211.12(f.1)(3) LICENSURE Nursing services. :State only Deficiency.
(3) Effective July 1, 2024, a minimum of 1 nurse aide per 10 residents during the day, 1 nurse aide per 11 residents during the evening, and 1 nurse aide per 15 residents overnight.

Observations:

Based on review of nursing time schedules and staff interviews, it was determined that the facility administrative staff failed to provide a minimum of one nurse aide (NA) per 10 residents during the day shift for one of seven days (12/16/24), one nurse aide per 11 residents on evening shift for one of seven days (12/21/24), and one nurse aide per 15 residents on night shift for three of seven days (12/16/24, 12/19/24 and 12/20/24).

Findings include:

Nursing time schedules for the time frame of 12/16/24 through 12/22/24, revealed the following NA staffing shortages.

Day shift:

12/16/24 census 132 13 present 13.2 required

Evening shift:

12/21/24 census 133 7 present 8.87 required

Night shift:

12/16/24 census 132 8 present 8.73 required
12/19/24census 1317 present 8.73 required
12/20/24 census 133 6 present 8.87 required

During an interview on 12/27/24, at 1:00 p.m. the Nursing Home Administrator confirmed that the facility failed to provide a minimum of one nurse aide (NA) per 10 residents during the day shift for one of seven days (12/16/24), one nurse aide per 11 residents on evening shift for one of seven days (12/21/24), and one nurse aide per 15 residents on night shift for three of seven days (12/16/24, 12/19/24 and 12/20/24), with no additional excess higher-level staff to compensate this deficiency.




 Plan of Correction - To be completed: 02/17/2025

The facility was unable to make corrective action for the nurse aide ratio for identified days that have already passed. All residents received care in accordance with their care plans and physician orders.

DON or designee will re-educate the labor manager and the RN supervisors on the 7/1/2024 requirements.

Facility continues to offer incentives, competitive wages, and several other benefits in an effort to hire for all open positions.

Admin, DON, and Labor manager will conduct daily staffing meetings Monday – Friday to review nurse aide ratios throughout the day, the following day, and the weekend. In the event of vacancies the facility will follow staffing policies including offering open shifts to internal staff, contracted agency staff, and offering current staff to stay extra or start earlier.

DON or designee will audit daily staffing ratios along with all steps taken to fill vacancies 5 days a week and ongoing.

Results of the audits will be reviewed and recorded in the monthly QAPI meeting.

The facility Administrator shall ensure compliance.

§ 211.12(f.1)(4) LICENSURE Nursing services. :State only Deficiency.
(4) Effective July 1, 2023, a minimum of 1 LPN per 25 residents during the day, 1 LPN per 30 residents during the evening, and 1 LPN per 40 residents overnight.
Observations:

Based on review of nursing time schedules and staff interviews it was determined that the facility administrative staff failed to provide a minimum of one Licensed Practical Nurse (LPN) per 25 residents on day shift for one of seven days (12/19/24), minimum of one Licensed Practical Nurse (LPN) per 30 residents on evening shift for one of seven days (12/20/24) and a minimum of one Licensed Practical Nurse (LPN) per 40 residents on night shift for one of seven days (12/22/24).

Findings include:

Nursing time schedules for the time frame of 12/16/24 through 12/22/24, revealed the following LPN staffing shortage.

Day shift:

12/19/24 census 131 5 present 5.24 required

Evening shift:

12/20/24 census 133 3.5 present 4.43 required

Night shift:

12/22/24 census 133 3 present 3.33 required.

During an interview on 12/27/24, at 1:00 p.m. the Nursing Home Administrator confirmed that the facility failed to provide a minimum of one Licensed Practical Nurse (LPN) per 25 residents on day shift for one of seven days (12/19/24), minimum of one Licensed Practical Nurse (LPN) per 30 residents on evening shift for one of seven days (12/20/24) and a minimum of one Licensed Practical Nurse (LPN) per 40 residents on night shift for one of seven days (12/22/24), with no additional excess higher-level staff to compensate this deficiency.



 Plan of Correction - To be completed: 02/17/2025

The facility was unable to make corrective action for the Licensed Practical Nurse ratio for identified days that have already passed. All residents received care in accordance with their care plans and physician orders.
The facility DON, or designee, will re-educate the labor manager and the RN supervisors on the 7/1/2024 requirements.

The facility continues to offer incentives, competitive wages, and several other benefits in an effort to hire for all open positions.

Administrator, DON, and Labor Manager will conduct daily staffing meetings Monday – Friday to review Licensed Practical Nurse ratios throughout the day, the following day, and the weekend. In the event of vacancies the facility will follow staffing policies including offering open shifts to internal staff, contracted agency staff, and offering current staff to stay extra or start earlier.

The facility DON, or designee, will audit daily staffing ratios along with all steps taken to fill vacancies 5 days a week and ongoing.

Results of the audits will be reviewed and recorded in the monthly QAPI meeting.

The facility Administrator shall ensure compliance.


§ 211.12(f.1)(5) LICENSURE Nursing services. :State only Deficiency.
(5) Effective July 1, 2023, a minimum of 1 RN per 250 residents during all shifts.
Observations:
Based on review of nursing time schedules and staff interviews it was determined that the facility administrative staff failed to provide the minimum number of general nursing hours to each resident in a 24-hour period on one of seven days (12/19/24).

Findings include:

Review of the nursing schedules and census information for 12/16/24 through 12/22/24, revealed that the facility failed to maintain 3.20 hours of general nursing care (PPD) to each resident in a 24-hour period on the following dates:

12/19/24 census 131 PPD 3.17

During an interview on 12/27/24, at 1:00 p.m. the Nursing Home Administrator confirmed that the failed to provide the minimum number of general nursing hours to each resident in a 24-hour period on one of seven days (12/19/24).


 Plan of Correction - To be completed: 02/17/2025

The facility was unable to make corrective action for the general nursing care PPD for the identified days that have already passed. All residents received care in accordance with their care plans and physician orders.

The facility DON, or designee, will re-educate the labor manager and the RN supervisors on the 7/1/2024 requirements.

The facility continues to offer incentives, competitive wages, and several other benefits in an effort to hire for all open positions.

The facility Administrator, DON, and Labor Manager will conduct daily staffing meetings Monday – Friday to review general nursing care PPD throughout the day, the following day, and the weekend. In the event of vacancies the facility will follow staffing policies including offering open shifts to internal staff, contracted agency staff, and offering current staff to stay extra or start earlier.

The facility DON, or designee, will audit daily general nursing care PPD along with all steps taken to fill vacancies 5 days a week and ongoing.

Results of the audits will be reviewed and recorded in the monthly QAPI meeting.

The facility Administrator shall ensure compliance.



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