Pennsylvania Department of Health
SUGAR CREEK CARE CENTER
Patient Care Inspection Results

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SUGAR CREEK CARE CENTER
Inspection Results For:

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SUGAR CREEK CARE CENTER - Inspection Results Scope of Citation
Number of Residents Affected
By Deficient Practice
Initial comments:


Based on a Follow-up Survey completed on July 22, 2026, it was determined that Sugar Creek Care Center failed to correct the deficiencies cited during the survey of April 27, 2026, and continued to be out of compliance with the following requirements of the 28 PA Code, Commonwealth of Pennsylvania Long Term Care Licensure Regulations.


 Plan of Correction:


§ 211.12(f.1)(3) LICENSURE Nursing services. :State only Deficiency.
(3) Effective July 1, 2024, a minimum of 1 nurse aide per 10 residents during the day, 1 nurse aide per 11 residents during the evening, and 1 nurse aide per 15 residents overnight.

Observations:


Based on review of the facility nursing staffing documents and staff interview, it was determined that the facility failed to ensure a minimum of one Nurse Aide (NA) per 10 residents for the day shift for three of seven days reviewed (7/09/26, 7/10/26, and 7/11/26); failed to ensure a minimum of one NA per 11 residents for the evening shift for five of seven days reviewed (7/09/26, 7/10/26, 7/12/26, 7/13/26, and 7/14/26); and failed to ensure a minimum of one NA per 15 residents for the overnight shift for five of seven days reviewed (7/08/26, 7/09/26, 7/10/26, 7/11/26 and 7/13/26).

Findings include:

Review of facility nursing staffing documents for the time period of 7/08/26, through 7/14/26, revealed the following NA staffing shortages for the day shift where the NA ratios were not met:

7/09/26 census of 100 residents 9.87 NA worked and 10.00 were required
7/10/26 census of 100 residents 9.18 NA worked and 10.00 were required
7/11/26 census of 102 residents 9.18 NA worked and 10.20 were required

Review of facility nursing staffing documents for the time period of 7/08/26, through 7/14/26, revealed the following NA staffing shortages for the evening shift where the NA ratios were not met:

7/09/26 census of 100 residents 8.61 NA worked and 9.09 were required
7/10/26 census of 102 residents 6.75 NA worked and 9.27 were required
7/12/26 census of 100 residents 7.20 NA worked and 9.09 were required
7/13/26 census of 101 residents 7.49 NA worked and 9.18 were required
7/14/26 census of 103 residents 7.20 NA worked and 9.36 were required


Review of facility nursing staffing documents for the time period of 7/08/26, through 7/14/26, revealed the following NA staffing shortages for the overnight shift where the NA ratios were not met:

7/08/26 census of 100 residents6.12 NA worked and 6.67 were required
7/09/26 census of 100 residents 6.12 NA worked and 6.67 were required
7/10/26 census of 101 residents5.17 NA worked and 6.73 were required
7/11/26 census of 100 residents 6.12 NA worked and 6.67 were required
7/13/26 census of 101 residents6.58 NA worked and 6.73 were required

During an interview on 7/22/26, at 11:10 a.m. the Nursing Home Administrator confirmed the NA ratios were not met for the above dates and shifts.




 Plan of Correction - To be completed: 08/31/2026

1. The facility cannot correct that nurse-aide staffing ratio was not met on (7/9/2026, 7/10/26, and 7/11/2026 for the 7a to 3p shifts. The facility cannot correct that nurse aide staffing ratio was not met on evening shift (3p to 11p) for the following days 7/9/2026, 7/10/2026, 7/12/2026, 7/13/2026 and 7/14/2026). The facility cannot correct that nurse aide staffing ratio was not met on overnight (11p-7a) shift for the following days (7/8/26, 7/9/2026, 7/10/2026, 7/11/2026, and 7/13/2026). The facility cannot correct that nurse aide staffing ratio that was not met on days listed above as there were no adverse effects on the identified dates and no interruption to resident care. Residents remained safe and care and supervision were provided.


2 .Nursing Administration, which includes Director of Nursing, Corporate Scheduler, Facility Human Resources, Corporate Human Resources, Facility Scheduler, and Facility Recruiter will be re-educated on staffing ratios by the Nursing Home Administrator/designee.

3. A Daily staffing meeting will be held to review daily and weekly staffing. Director of Nursing, Corporate Scheduler, Facility Human Resources, Corporate Human Resources, Facility Scheduler, Facility Recruiter will participate on this daily staffing call. Nursing supervisors will monitor staffing on weekends. If the facility is projected to not meet staffing ratios, the scheduler/or designee will call off duty facility staff and will utilize external staffing support resources. The facility is actively recruiting staff via Indeed.com for nursing staff (Certified Nurse's Aide, Licensed Practical Nurse, and Registered Nurses)

4.Nursing Home Administrator/designee will audit staffing daily for three weeks and monthly for three months to ensure staffing ratios are met.

5. Outcomes will be reported to the Quality Assurance Performance Improvement Committee for review and will be reviewed monthly.

§ 211.12(f.1)(4) LICENSURE Nursing services. :State only Deficiency.
(4) Effective July 1, 2023, a minimum of 1 LPN per 25 residents during the day, 1 LPN per 30 residents during the evening, and 1 LPN per 40 residents overnight.
Observations:


Based on review of facility nursing staffing documents and staff interview, it was determined that the facility failed to ensure one Licensed Practical Nurse (LPN) per 30 residents on the afternoon shift for one of seven days (7/14/26) and one LPN per 40 residents on the overnight shift for five of seven days reviewed (7/08/26, 7/09/26, 7/11/26, 7/12/26, and 7/14/26).

Findings include:

Review of facility nursing staffing documents for the time period from 7/08/26, through 7/14/26, revealed the following LPN staffing shortage for the afternoon shift where the LPN ratio was not met:

7/14/26 census of 103 residents3.14 LPNs worked and 3.43 were required.

Review of facility nursing staffing documents for the time period from 7/08/26, through 7/14/26, revealed the following LPN staffing shortages for the overnight shift where the LPN ratio was not met:

7/08/26 census of 100 residents2.09 LPNs worked and 2.50 were required.
7/09/26 census of 100 residents 2.09 LPNs worked and 2.50 were required.
7/11/26 census of 100 residents 2.08 LPNs worked and 2.50 were required.
7/12/26 census of 100 residents 2.12 LPNs worked and 2.50 were required
7/14/26 census of 103 residents 2.37 LPNs worked and 2.58 were required.

During a telephone interview on 7/22/26, at 11:10 a.m. the Nursing Home Administrator confirmed that the facility did not meet the minimum LPN ratios for the above dates and shifts.




 Plan of Correction - To be completed: 08/31/2026

1. The facility cannot correct that LPN staffing ratio was not met on evening shift (3pm to 11pm) for the following days (7/14/2026) The facility cannot correct that LPN staffing ratio was not met on overnight shift (11p to 7am) for the following days (7/8/26, 7/9/2026, 7/11/2026, 7/12/2026, and 7/14/2026). The facility cannot correct that LPN staffing ratio was not met on the dates listed above as there were no adverse effects and no interruption to resident care.

2.To limit the recurring staffing issues facility will attempt this following:
A. Create an employee retention program that includes competitive pay, benefits, recognition, and career development opportunities.
B. Conduct regular staffing analyses to identify trends, anticipate shortages, and adjust hiring accordingly.
C. Attempt to build a float pool or on-call workforce to provide coverage during absences, vacations, or increased demand.
D. Establish agreements with staffing agencies to provide temporary personnel when needed.

3.The Facility Scheduler, Director of Nursing, Assistant Director of Nursing, RN Supervisors, Cooperate Scheduler will be re-educated regarding the state ratios by the Nursing Home Administer/designee.

4.A daily staffing meeting will be held daily (which includes Nursing Home Administrator, Director of Nursing, Corporate Scheduler, Facility Scheduler, Cooperate Human Resources, Facility Human Resources, and Facility Recruiter) to review the schedule with ratios. Nursing supervisors will monitor on weekends. If the facility is projected to not meet staffing ratios, the scheduler/or designee will call off duty facility staff and will utilize external staffing support resources. The facility is actively recruiting staff via Indeed.com (employment/hiring web site) for LPNs.

5.Nursing Home Administrator/designee will audit staffing daily for three weeks and monthly for three months to ensure staffing ratios are met.

6.Outcomes will be reviewed monthly at the Quality Assurance Performance Improvement Meeting.

§ 211.12(i)(2) LICENSURE Nursing services.:State only Deficiency.
(2) Effective July 1, 2024, the total number of hours of general nursing care provided in each 24-hour period shall, when totaled for the entire facility, be a minimum of 3.2 hours of direct resident care for each resident.

Observations:


Based on review of facility nursing staffing documents and staff interview, it was determined that the facility failed to meet 3.2 minimum number of general nursing care hours for each 24-hour period for seven of seven days reviewed (7/08/26 through 7/14/26).

Findings include:

Review of facility nursing staffing documents for the time period from 7/08/26, through 7/14/26, revealed the following general nursing care hours was below the minimum 3.2 per patient day (PPD) on the following dates:

7/08/26 3.14 PPD
7/09/26 3.03 PPD
7/10/26 2.85 PPD
7/11/26 3.00 PPD
7/12/26 3.02 PPD
7/13/26 3.19 PPD
7/14/26 3.01 PPD

During a telephone interview on 7/22/26, at 11:10 a.m. the Nursing Home Administrator confirmed that the facility did not meet the 3.2 PPD minimum nursing care hours on the above dates.



 Plan of Correction - To be completed: 08/31/2026

HPPD Plan of Correction:
1. The facility cannot correct that they were under required minimum of 3.2 hours of patient per day within 24-hour period. Facility did not meet 3.2 Hours Patient Per Day for 7 out of 7 days. Days reviewed 7/8/26, 7/9/26, 7/10/26, 7/11/26, 7/12/26, 7/13/26, 7/14/26

2.The scheduler will be re-educated regarding the state required minimum 3.2 Patient Per Day of direct care within a 24-hour period by the Nursing Home Administer/designee.

3.Nursing Administration will be re-educated on required utilization of hours of direct care required by regulation by the Nursing Home Administrator/designee. A daily staffing meeting will be held daily to review the schedule with ratios. Nursing supervisors will monitor on weekends. If the facility is projected to not meet staffing ratios, the scheduler/or designee will call off duty facility staff and will utilize external staffing support resources. The facility is actively recruiting staff via Indeed.com (employment/hiring website).

4.Nursing Home Administrator/designee will audit staffing daily for three weeks and monthly for three months to ensure the required minimum 3.2 Patient Per Day is met. Outcomes will be reported to the Quality Assurance Performance Improvement Committee for review and recommendation.


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