§483.55 Dental Services The facility must assist residents in obtaining routine and 24-hour emergency dental care.
§483.55(b) Nursing Facilities. The facility-
§483.55(b)(1) Must provide or obtain from an outside resource, in accordance with §483.70(f) of this part, the following dental services to meet the needs of each resident: (i) Routine dental services (to the extent covered under the State plan); and (ii) Emergency dental services;
§483.55(b)(2) Must, if necessary or if requested, assist the resident- (i) In making appointments; and (ii) By arranging for transportation to and from the dental services locations;
§483.55(b)(3) Must promptly, within 3 days, refer residents with lost or damaged dentures for dental services. If a referral does not occur within 3 days, the facility must provide documentation of what they did to ensure the resident could still eat and drink adequately while awaiting dental services and the extenuating circumstances that led to the delay;
§483.55(b)(4) Must have a policy identifying those circumstances when the loss or damage of dentures is the facility's responsibility and may not charge a resident for the loss or damage of dentures determined in accordance with facility policy to be the facility's responsibility; and
§483.55(b)(5) Must assist residents who are eligible and wish to participate to apply for reimbursement of dental services as an incurred medical expense under the State plan.
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Observations:
Based on clinical record review, observation, and staff and resident interview, it was determined that the facility failed to assist residents to obtain routine dental care for four of eight residents reviewed (Residents 1, 2, 6, and 7).
Findings include:
Clinical record review for Resident 1 revealed documentation by the facility's consultant dental hygienist provider dated September 8, 2023, that recommended prophylactic adult dental cleaning every six months; and that the next scheduled visit would be March 8, 2024.
Documentation by the facility's consultant dentist provider dated October 10, 2023, November 9, 2023, February 27, 2024, and March 21, 2024, continued to indicate that the treatment plan for Resident 1 was adult prophylactic cleaning every six months and that the next scheduled visit would be March 8, 2024.
Resident 1's medical record contained no evidence that she received a dental cleaning on March 8, 2024.
Interview with the Nursing Home Administrator, the Director of Nursing, Employee 1 (medical records), and Employee 2 (social worker), on September 10, 2024, at 3:04 PM confirmed that Resident 1's medical record contained no evidence of dental prophylactic cleaning for 12 months. The interview confirmed that Resident 1's responsible party notified Employee 2 that an appointment for a dental prophylactic cleaning was missed on July 21, 2024. The facility had no evidence that staff acted upon the notification of the missed appointment. Employee 2 confirmed that Resident 1's responsible party notified her of a second missed appointment on August 22, 2024.
Documentation by Employee 1 dated August 22, 2024, at 2:06 PM indicated that Resident 1's responsible party expressed frustration regarding Resident 1's oral health. The documentation indicated that the next available appointment with the dental hygienist would be December 17, 2024 (more than 15 months since her last cleaning).
The facility failed to obtain routine dental services covered under the State plan for Resident 1.
Interview with, and observation of, Resident 2 on September 10, 2024, at 10:20 AM indicated that she had a denture on her top jaw and natural teeth on the bottom jaw. Resident 2 stated that, "...one time, long ago, last year, someone looked in (her) mouth, said she needed a new plate, and never came back." Resident 2 stated that she knew that she needed a new denture because she has had to use, "glue (denture paste)," to keep them secured in her mouth. Resident 2 denied that anyone has ever professionally cleaned her natural teeth.
Clinical record review for Resident 2 revealed documentation by the facility's consulting dentist dated October 10, 2023, that Resident 2, "...has an old extremely worn F/ (facility unable to define F/). She says she has a /P (partial denture) did not bring today that does not seat. PA filed for new F/P. Will make /P over broken number 27 in absence of symptoms..." The recommended treatment was for prophylactic cleaning every six months and fabrication of full upper denture (DFU); fabrication of partial lower denture (DPL).
Resident 2's clinical record contained no evidence that Resident 2 received the recommended dental treatments since the October 10, 2023, assessment.
Care plan meeting documentation dated August 30, 2024, at 2:52 PM indicated that neither Resident 2 nor Resident 2's representative attended the meeting. The documentation recorded by Employee 2 indicated that Resident 2 declined dental services.
Interview with the Nursing Home Administrator, the Director of Nursing, Employee 1, and Employee 2, on September 10, 2024, at 3:04 PM confirmed that the facility had no consent form documentation (Request for Service form by the facility's contracted dental provider) that indicated Resident 2 declined dental services or any progress note documentation that Resident 2 was offered, but declined, services by the dentist after October 10, 2023.
Interview with and observation of Resident 6 on September 10, 2024, at 10:55 AM revealed that she had natural teeth and it had, "been a while," since she had her teeth professionally cleaned.
Clinical record review for Resident 6 revealed documentation by Employee 1 on October 10, 2023, at 1:07 PM and November 13, 2023, at 9:26 AM that Resident 6 declined services by the consulting dental provider.
A Request for Service form by the facility's contracted dental provider dated April 9, 2024, indicated that Resident 6 requested dental services.
There was no further documentation in Resident 6's medical record that she was offered, but declined, dental services after November 13, 2023.
Interview with the Nursing Home Administrator, the Director of Nursing, Employee 1, and Employee 2, on September 10, 2024, at 3:04 PM indicated that Resident 6 was, "on the schedule for September," but had no evidence of any dental services offered in the 10 months since November 13, 2023.
Interview with and observation of Resident 7 on September 10, 2024, at 11:03 AM revealed that she has upper and lower natural teeth, she feels that she has some loose teeth on the bottom jaw, and she stated that she has not had routine dental care.
Documentation by the facility's contracted dentist dated December 19, 2023, indicated Resident 7 had 15 missing teeth, and that the mobility of her remaining teeth was within normal limits. The recommended treatment plan was for an annual exam (due December 19, 2024) and a periodic oral exam (due June 19, 2024).
There was no evidence in Resident 7's clinical record that she received an oral exam by the dentist in the nine months after December 19, 2023.
Interview with the Nursing Home Administrator, the Director of Nursing, Employee 1, and Employee 2, on September 10, 2024, at 3:04 PM indicated Resident 7 was on the dental schedule for September. The interview confirmed that the last assessment by the dentist was December 19, 2023.
483.55(b)(1)-(5) Routine/emergency Dental Srvcs in Nfs Previously cited deficiency 7/10/24
28 Pa. Code 211.12(d)(1)(3)(5) Nursing services
| | Plan of Correction - To be completed: 10/24/2024
The statements made on this plan of correction are not an admission to and do not constitute an agreement with the alleged deficiencies. To remain in compliance with all federal and state regulations, the facility has taken or will take actions set forth in the following plan of correction.
F0791 Routine/Emergency Dental Services
1. Facility re-offered Dental Services to Residents 1, 2, 6 and 7. Residents 6 and 7 accepted in-house Dental services and were in agreement to keep their previously scheduled appointments for September 26, 2024. Resident 1's RR was offered the opportunity to reschedule the earlier available appointment with the facility in-house Dental provider; however, Resident 1's RR declined and agreed to keep the previously scheduled appointment with Resident 1's community Dentist. Resident 1 remains on the cancellation list for any earlier available appointment date. Resident 2 continued to decline services and a declination form was obtained.
2. The Medical Records Clerk/designee will re-offer Dental services for all Medicaid residents to ensure they are provided the opportunity to obtain dental care every 6 months with corrective action upon discovery.
3. Nursing Home Administrator (NHA)/designee will reeducate the Medical Records Clerk/designee that routine dental services need to be offered and obtained at least every 6 months for Residents on the State Medicaid plan.
4. Audits will be conducted weekly x 4 weeks and then monthly X 2 months to ensure that dental services are being obtained routinely for Medicaid Residents. Audits will be completed by the Medical Records Clerk/designee with trends reported through QA&A.
5. Date of compliance: October 24, 2024.
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