Observations:
Based on review of facility documents, observations, and staff interview (EMP) it was determined the facility failed to ensure patients received care in a safe setting by not providing patients with a call bell to notify staff the need for assistance.
Findings include:
On May 9, 2024, review of facility policy "Description of Services" last review January 30, 2024, revealed "Environment - E. A safe environment for treating patients including adequate safeguards to protect the patient from cross-infection is insured through the provision of adequate space, equipment, and personnel. ..."
1. Observation on May 9, 2024, of Pre-Op bays eight (8), nine (9), and 13 patients noted to be on stretcher with privacy curtains drawn on each side not in eyesight of nursing station. Call bell was out of reach and out of sight of patient, attached to wall behind patient with cord tied in knot.
2. Observation on May 9, 2024, of Post-Op bays one (1) and three (3) patients noted to be on stretcher with privacy curtains drawn on each side not in eyesight of nursing station. Call bell was out of reach and out of sight of patient, attached to wall behind patient with cord tied in knot.
Interview with EMP1 on May 9, 2024, confirmed patient call bells were out of sight and reach of patients in Pre-Op bays 8, 9, 13 and Post-Op bays 1 and 3.
| | Plan of Correction - To be completed: 05/22/2024
On May 17, 2024, an Inservice was performed for all nursing staff. The Inservice was to educate all nursing staff on the assurance of providing all patients with their Call Bell. The Inservice instructed the nursing staff on how to provide the patient with their Call Bell and how to utilize the Call Bell when needed. All nurses completed the Inservice on May 20, 2024, but one staff nurse did not complete the Inservice, since she is deployed on active duty with the PA National Guard. Upon her return to the facility, she will be instructed on the Call Bell for patients and her name will be added to the Inservice Sheet. The Director of Nursing at Harrisburg Endoscopy & Surgery Center will perform a Quality Check, to verify compliance for the Call Bell being provided to every patient. The Quality Check will be done daily and a log kept for one month. Thie Quality Check will start on May 21, 2024 until June 21, 2024. If a staff nurse is found to be out of compliance, then the staff member will be re-educated and the Quality Check will be extended for one more month.
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