Pennsylvania Department of Health
ELK HAVEN NURSING HOME
Patient Care Inspection Results

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ELK HAVEN NURSING HOME
Inspection Results For:

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ELK HAVEN NURSING HOME - Inspection Results Scope of Citation
Number of Residents Affected
By Deficient Practice
Initial comments:

Based on a Medicare/Medicaid Recertification, State Licensure, and Civil Rights Compliance Survey completed on June 6, 2024, it was determined that Elk Haven Nursing Home was not in compliance with the following requirements of 42 CFR Part 483, Subpart B, Requirements for Long Term Care Facilities and the 28 PA Code, Commonwealth of Pennsylvania Long Term Care Licensure Regulations.



 Plan of Correction:


483.10(h)(1)-(3)(i)(ii) REQUIREMENT Personal Privacy/Confidentiality of Records:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.10(h) Privacy and Confidentiality.
The resident has a right to personal privacy and confidentiality of his or her personal and medical records.

§483.10(h)(l) Personal privacy includes accommodations, medical treatment, written and telephone communications, personal care, visits, and meetings of family and resident groups, but this does not require the facility to provide a private room for each resident.

§483.10(h)(2) The facility must respect the residents right to personal privacy, including the right to privacy in his or her oral (that is, spoken), written, and electronic communications, including the right to send and promptly receive unopened mail and other letters, packages and other materials delivered to the facility for the resident, including those delivered through a means other than a postal service.

§483.10(h)(3) The resident has a right to secure and confidential personal and medical records.
(i) The resident has the right to refuse the release of personal and medical records except as provided at §483.70(i)(2) or other applicable federal or state laws.
(ii) The facility must allow representatives of the Office of the State Long-Term Care Ombudsman to examine a resident's medical, social, and administrative records in accordance with State law.
Observations:


Based on review of facility policy, observations and staff interview, it was determined that the facility failed to provide resident privacy during a wound dressing change for one of 22 residents reviewed (Resident R62).

Findings include:

The facility policy "Privacy / Dignity" dated 1/10/24, indicated that "Staff shall promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures."

Observation of a wound dressing change for Resident R62 on 6/5/24, at 10:45 a.m. revealed that Licensed Practical Nurse (LPN) Employee E2 and LPN Employee E3 changed wound dressings to the resident's right heel and foot while the roommate was awake and watching the procedure.

During an interview on 6/5/24, at 11:15 a.m. LPN Employee E3 confirmed that the privacy curtain should have been pulled.

During an interview on 6/5/24, at 11:35 a.m. the Director of Nursing confirmed that during a dressing change the privacy curtain should have been pulled.

28 Pa. Code 211.12(d)(1)(2) Nursing services








 Plan of Correction - To be completed: 07/10/2024

1.Per interview with Director of Nursing, Resident R62 had no recollection of incident and demonstrated no negative outcome.

2.Licensed Practical Nurse (LPN) Employee E2 and LPN Employee E3 educated on personal privacy and dignity.

3.Education to be provided to all nursing staff regarding personal privacy and dignity on 06/26/2024 and 06/27/2024.

4.Director of Nursing or designee will complete an audit 10% of the resident population on all three shifts to ensure that personal privacy and dignity is provided during resident care. Audits will be completed weekly x 4 weeks, monthly x 3 months, and quarterly x 1. Audits will be reviewed at monthly Quality Assurance meetings.



483.21(b)(1)(3) REQUIREMENT Develop/Implement Comprehensive Care Plan:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.21(b) Comprehensive Care Plans
§483.21(b)(1) The facility must develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights set forth at §483.10(c)(2) and §483.10(c)(3), that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. The comprehensive care plan must describe the following -
(i) The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being as required under §483.24, §483.25 or §483.40; and
(ii) Any services that would otherwise be required under §483.24, §483.25 or §483.40 but are not provided due to the resident's exercise of rights under §483.10, including the right to refuse treatment under §483.10(c)(6).
(iii) Any specialized services or specialized rehabilitative services the nursing facility will provide as a result of PASARR recommendations. If a facility disagrees with the findings of the PASARR, it must indicate its rationale in the resident's medical record.
(iv)In consultation with the resident and the resident's representative(s)-
(A) The resident's goals for admission and desired outcomes.
(B) The resident's preference and potential for future discharge. Facilities must document whether the resident's desire to return to the community was assessed and any referrals to local contact agencies and/or other appropriate entities, for this purpose.
(C) Discharge plans in the comprehensive care plan, as appropriate, in accordance with the requirements set forth in paragraph (c) of this section.
§483.21(b)(3) The services provided or arranged by the facility, as outlined by the comprehensive care plan, must-
(iii) Be culturally-competent and trauma-informed.
Observations:


Based on review of facility policy and clinical records, and staff interview, it was determined that the facility failed to develop and implement a resident centered comprehensive care plan for one of 22 residents reviewed (Resident R58).

Findings include:

A facility policy entitled, "Comprehensive Person-Centered Car Planning" dated 1/10/24, indicated that a comprehensive person-centered care plan including necessary and appropriate care, attending physicians ordered, services and accommodation of resident needs and preferences for the resident to attain or maintain the highest practicable physical, mental, and psychological well-being will be established within 21 days of admission.

Resident R58's clinical record revealed an admission date of 3/06/24, with diagnoses that included pleural effusion (buildup of fluid between the layers of tissue that line the lungs and chest cavity), arthritis, lower back pain, and restless leg syndrome.

Resident R58's clinical record included physician's orders dated: 3/06/24, to give 650 milligrams (mg) of acetaminophen every six hours as needed for pain; 3/14/24, to give 650 mg of acetaminophen at bedtime for pain management; 4/01/24, to give 650 mg three times a day for back pain and 650 mg as needed for back pain once daily; and current physician's orders dated 5/09/24, to give 650 mg of Tylenol three times a day for other low back pain, and give 650 mg of Tylenol every four hours as needed for pain, may have one additional dose four plus hours after nine p.m.

Resident R58's clinical record lacked evidence of a comprehensive person-centered care plan for pain.

During an interview on 6/05/24, at 10:47 a.m. the Director of Nursing confirmed that Resident R58's clinical record lacked evidence of a comprehensive person-centered care plan for pain management.

28 Pa. Code 211.10(c) Resident care policies

28 Pa. Code 211.12(d)(1)(5) Nursing services






 Plan of Correction - To be completed: 07/10/2024

1.Resident R58's care plan amended on 06/06/2024 to include a comprehensive person-centered care plan for pain.

2.Education to be provided to RNACs regarding person centered-care plan for pain 06/26/2024 and 06/27/2024.

3.Director of nursing and RNAC reviewed care plans of all current residents prescribed pain medications to ensure person centered care plan for pain was present.

4.Director of Nursing or designee will complete an audit of 10% of the resident population, to ensure resident care plans include pain management when applicable. Audits will be completed weekly x 4 weeks, monthly x 3 months, and quarterly x 1. Audits will be reviewed at monthly Quality Assurance meetings.

483.25(i) REQUIREMENT Respiratory/Tracheostomy Care and Suctioning:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§ 483.25(i) Respiratory care, including tracheostomy care and tracheal suctioning.
The facility must ensure that a resident who needs respiratory care, including tracheostomy care and tracheal suctioning, is provided such care, consistent with professional standards of practice, the comprehensive person-centered care plan, the residents' goals and preferences, and 483.65 of this subpart.
Observations:


Based on review of facility policy and clinical records, observation, and staff interview, it was determined that the facility failed to maintain proper care of respiratory equipment for one of four residents reviewed for respiratory care (Resident R29).

Findings include:

Facility policy entitled "Use of Oxygen" dated 1/10/24, indicated that the facility changes oxygen cannulas (flexible tubing inserted into the nostrils for oxygen delivery) or masks every 30 days.

Resident R29's clinical record revealed an admission date of 9/21/20, with diagnoses that included chronic obstructive pulmonary disease (lung disease resulting in difficulty breathing and persistent cough), high blood pressure, and diabetes.

Resident R29's physician orders dated 4/5/21, indicated to change oxygen tubing on the 15th of each month.

Observations on 6/2/24, at 2:08 p.m. and 6/4/24, at 9:00 a.m. revealed that Resident R29's oxygen tubing contained a piece of white tape wrapped around it with a date of 3/15/24.

During an interview on 6/4/24, at 9:22 a.m. Licensed Practical Nurse Employee E1 confirmed that the oxygen tubing was dated for 3/15/24, and was not changed monthly as ordered.

28 Pa. Code 211.12(d)(1)(5) Nursing services




 Plan of Correction - To be completed: 07/10/2024

1.Resident R29's oxygen cannula changed on 06/04/2024.

2.Education to be provided to all nursing staff regarding oxygen cannula to be changed every 30 days according to facility policy.

3.Director of Nursing and Assistant Director of Nursing audited all residents currently on oxygen to ensure oxygen cannula was changed every 30 days.

4.Director of Nursing or designee will complete an audit on all residents prescribed oxygen. to ensure oxygen cannula changed every 30 days. Audits will be completed weekly x 4 weeks, monthly x 3 months, and quarterly x 1.
Audits will be reviewed at monthly Quality Assurance meetings.


§ 211.12(f.1)(2) LICENSURE Nursing services. :State only Deficiency.
(2) Effective July 1, 2023, a minimum of 1 nurse aide per 12 residents during the day, 1 nurse aide per 12 residents during the evening, and 1 nurse aide per 20 residents overnight.

Observations:

Based on review of facility nursing staffing documents and staff interview, it was determined that the facility failed to ensure a minimum of one nurse aide (NA) per 20 residents on the overnight shift, for one of 21 days reviewed for staffing ratios (12/25/23).

Findings include:

Review of facility census on the following shift revealed that the facility failed to meet the minimum required NA ratio.

Review of 21 days of nursing staffing documentation for the time periods from 8/23/23 through 8/29/23, 12/20/23 through 12/26/23, and 5/29/24 through 6/04/24, revealed the following staffing shortage for the overnight shift:

12/25/23 facility census of 87 residents 4.00 NAs worked and 4.35 were required.

During an interview on 6/4/24, at approximately 12:00 p.m. the Director of Nursing confirmed that the facility failed to meet the minimum NA ratio requirements on the above shift and date.





 Plan of Correction - To be completed: 07/10/2024

1.All residents received appropriate care and services to meet their needs on the identified day.

2.The facility will continue to take measures to meet the minimum nurse aide ratios per shift. Shortfalls with ratios will be addressed by adjusting existing workforce schedules as able and reaching out to employees who are not scheduled to pick up time.

3.We will continue to offer bonus/incentives for employees picking up unscheduled shifts. We offer call in incentives for those picking up time for unexpected call offs and no call, no shows. We pay overtime for those picking up shift openings. We will continue to hold nurse aide classes throughout the year. Our next program is scheduled to graduate on 06/24/2024.

4.An on call rotation will be added with administrative staff with a current professional nurse or nurse aid license in the event a scheduled nurse aid calls off and a replacement cannot be found.

5.Director of Nursing or designee will re-educate nursing supervisors regarding minimum staffing rations per shift by 07/10/2024.

6.Director of Nursing or designee will discuss daily staffing audits at QAPI.

§ 211.12(f.1)(4) LICENSURE Nursing services. :State only Deficiency.
(4) Effective July 1, 2023, a minimum of 1 LPN per 25 residents during the day, 1 LPN per 30 residents during the evening, and 1 LPN per 40 residents overnight.
Observations:

Based on review of facility nursing staffing documents and staff interview, it was determined that the facility failed to ensure a minimum of one Licensed Practical Nurse (LPN) per 25 residents on day shift, for one of 21 days reviewed for staffing ratios (12/25/23).

Findings include:

Review of facility census on the following shift revealed that the facility failed to meet the minimum required LPN ratio.

Review of 21 days of nursing staffing documentation for the time periods from 8/23/23 through 8/29/23, 12/20/23 through 12/26/23, and 5/29/24 through 6/04/24, revealed the following staffing shortage for the day shift:

12/25/23 facility census of 87 residents 3.09 LPNs scheduled and 3.48 were required.

During an interview on 6/4/24, at approximately 12:00 p.m. the Director of Nursing confirmed that the facility failed to meet the minimum LPN ratio requirements on the above shift and date.




 Plan of Correction - To be completed: 07/10/2024

1.All residents received appropriate care and services to meet their needs on the identified day.

2.The facility will continue to take measures to meet the licensed practical ratios per shift.. Shortfalls with ratios will be addressed by adjusting existing workforce schedules as able and reaching out to employees who are not scheduled to pick up time.

3.We will continue to offer bonus/incentives for employees picking up unscheduled shifts. We offer call in incentives for those picking up time for unexpected call offs and no call, no shows. We pay overtime for those picking up shift openings.

4.An on call rotation will be added with administrative nursing staff with a current and active Registered Nurse or Licensed Practical Nursing license in the event a scheduled Licensed Practical Nurse calls off and a replacement cannot be found.

5.Director of Nursing or designee will re-educate nursing supervisors regarding minimum staffing ratios per shift by 07/10/2024.

6.Director of Nursing or designee will discuss daily staffing audits at QAPI.










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