QA Investigation Results

Pennsylvania Department of Health
ANGEL HANDS HOME CARE, INC.
Health Inspection Results
ANGEL HANDS HOME CARE, INC.
Health Inspection Results For:

This is the only survey for this facility

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.



Initial Comments:

Based on the findings of an on-site unannounced state licensure survey conducted on March 29, 2018, Angel Hands Home Care was found to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 51, and Subpart A.




Plan of Correction:




Initial Comments:

Based on the findings of an on-site unannounced state licensure survey conducted on March 29, 2018, Angel Hands Home Care was found not to be in compliance with the following requirement of Title 28 Health and Safety Part IV, Health Facilities, Subpart H. Chapter 611 Home Care Agencies and Home Care Registries.




Plan of Correction:




611.57(c) LICENSURE
Information to be Provided

Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.

Observations:

Based on a review of the agency admission packet, consumer files and interview with the owner, the agency failed to ensure that the consumer was provide the documentation of the identity of the direct care worker who will provide the services for two (2) of two (2) consumer files. Consumer file # 1 and 2. .

Findings:
Review of consumer files on March 29, 2018 from 1000 to 11100 revealed:
Review of consumer file # 1 with the start of care on January 10, 2018, no documentation of the of the identity of the direct care worker who will provide the services
Review of consumer file # 2 with the start of care on January 30, 2018, no documentation of the of the identity of the direct care worker who will provide the services
Interview with the owner on March 29, 2018 at 1230 confirmed that the above findings.







Plan of Correction:

When identity of direct care worker is determined, the information will be filled out on the consumer service agreement policy.


Initial Comments:

Based on the findings of an on-site unannounced state licensure survey conducted on March 29, 2018, Angel Hands Home Care was found not to be in compliance with the requirements of 35 P.S. 448.809(b)




Plan of Correction:




35 P. S. 448.809b LICENSURE
Photo Id Reg

Name - Component - 00
(1) The photo identification tag shall include a recent photograph of the employee, the employee's name, the employee's title and the name of the health care facility or employment agency.

(2) The title of the employee shall be as large as possible in block type and shall occupy a one-half inch tall strip as close as practicable to the bottom edge of the badge.

(3) Titles shall be as follows:
(i) A Medical Doctor shall have the title " Physician. "
(ii) A Doctor of Osteopathy shall have the title " Physician. "
(iii) A Registered Nurse shall have the title " Registered Nurse. "
(iv) A Licensed Practical Nurse shall have the title " Licensed Practical Nurse. "
(v) Abbreviated titles may be used when the title indicates licensure or certification by a Commonwealth agency.



Observations:

Based on the review of identification tags for the agency staff, the agency failed to have the title of the employee in block type and the title to occupy a one-half inch tall strip as close as practicable to the bottom edge of the badge.

Findings:
When identification tags were reviewed on March 29, 2018 at 1200, it was determined that the identification tags did not contain the title of the employee in block type and the title did not occupy a one-half inch tall strip as close as practicable to the bottom edge of the badge.

Interview with the administrator on March 26, 2018 at 1230 confirmed the above findings.






Plan of Correction:

Angel Hands corrective action will be to order new ID badge for all employee and follow the outline. Going forward when Angel Hands hires new employee we will follow this outline.
The corrective action will be completed by 4/30/2018.