QA Investigation Results

Pennsylvania Department of Health
CARING MATTERS HOME CARE 010
Health Inspection Results
CARING MATTERS HOME CARE 010
Health Inspection Results For:


There are  5 surveys for this facility. Please select a date to view the survey results.

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.



Initial Comments:



Based on the findings of an onsite unannounced home care agency state re-licensure survey conducted on April 22, 2019, Caring Matters Home Care 010, was found to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 51, Subpart A.





Plan of Correction:




Initial Comments:



Based on the findings of an onsite unannounced home care agency state re-licensure survey conducted on April 22, 2019, Caring Matters Home Care 010, was found not to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 611, Subpart H. Home Care Agencies and Home Care Registries.





Plan of Correction:




611.51(a) LICENSURE
Hiring or Rostering Prerequisites

Name - Component - 00
Prior to hiring or rostering a direct care worker, the home care agency or home care registry shall: (1) Conduct a face-to-face interview with the individual. (2) Obtain not less than two satisfactory references for the individual. A satisfactory reference is a positive, verifiable reference, either verbal or written, from a former employer or other person not related to the individual that affirms the ability of the individual to provide home care services. (3) Require the individual to submit a criminal history report, in accordance with the requirements of 611.52 (relating to criminal background checks), and a ChildLine verification, if applicable, in accordance with the requirements of 611.53 (relating to child abuse clearance).

Observations:


Based on reviews of Personnel files (PFs), and an interview with the agency administrator and human resource assistant, the agency failed to demonstrate documentation that no less than two (2) satisfactory references had been verified prior to hiring or rostering the direct care worker for two (2) of ten (10) personnel files reviewed. (PFs # 3 and # 5)




Reviews of Personnel files conducted on 4/22/19 between 1:55 PM-3:05 PM revealed the following:

PF# 3, Date of hire 3/11/19, contained incomplete documentation of two references being verified. Review of paperwork revealed no names of the person giving the reference and was not signed by person completing reference.


PF# 5, Date of hire 1/8/19, contained documentation of only one (1) reference being verified.


An interview conducted with the Agency director between 3:40 PM-4:40 PM confirmed the above findings.









Plan of Correction:

Per our company policy and procedures under #203-Employment Reference Checks

We have contacted person in PF#3 to submit 2 qualifying references, then, we have called, verified, and received the approved references from the PF#3 previous work places. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #203, Employment Reference Check, will be imposed and implemented.

For PF#5, we have contacted person to submit 1 additional qualifying reference, then we have called, verified, and received the approved references from the PF#5 previous work place. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #203, Employment Reference Check, will be imposed and implemented.


611.51(b) LICENSURE
Direct Care Worker Files

Name - Component - 00
Files for direct care workers employed or rostered shall include documentation of the date of the face-to-face interview with the individual and of references obtained. Direct Care Worker files also shall include other information as required by 611.52, 611.53, if applicable, 611.54, 611.55 and 611.56 (relating to criminal background checks, child abuse clearance, provisional hiring, competency requirements; and health evaluations).

Observations:


Based on reviews of Personnel files (PFs), and an interview with the agency director and agency human resource assistant, the agency failed to demonstrate documentation that no less than two (2) satisfactory references had been verified prior to hiring or rostering the direct care worker for two (2) of ten (10) personnel files reviewed. (PFs # 3,5); the agency failed to demonstrate documentation that a federal criminal history was obtained for personnel not residing in the this Commonwealth for the two years immediately preceding the date of the request for a criminal history report in one (1) out of ten (10) personnel files reviewed. (PF# 10); the agency failed to ensure direct care workers were screened for and were free from active mycobacterium tuberculosis (TB) prior to assignment with consumers for two (2) out of ten (10) files reviewed. (PF# 3 and PF# 5); the agency failed to ensure direct care workers (DCW) were screened for and free from active mycobacterium tuberculoses on an annual basis for four (4) out of ten (10) files reviewed. ( PF# 1, PF# 4, PF# 8 and PF# 9).



Findings include:

Reviews of personnel files conducted on April 22, 2019 between approximately 1:55 PM-3:05 PM revealed the following:

PF#1, date of hire: 3/5/18, contained no documentation of annual TB screen/questionnaire in year 2019.

PF#3, date of hire: 3/11/19, contained incomplete documentation of two references being verified. Review of paperwork revealed no names of the person giving the reference and was not signed by person completing reference; contained no documentation of a two-step TST on hire.

PF# 4; date of hire 3/13/18: contained no documentation of annual TB screen for year 2019.

PF# 5, Date of hire 1/8/19, contained documentation of only one (1) reference being verified; contained no documentation of a two-step TST on hire.

PF# 8; date of hire 3/24/16: contained no documentation of annual TB screen/questionnaire in year 2018 and year 2019.

PF# 9; date of hire 3/14/18: contained no documentation of annual TB screen/questionnaire testing in year 2019.

PF#10, date of hire: 4/24/18, contained documentation of Maryland drivers license verifying that employee lived in Maryland as identified in employee's application. No documentation of Federal criminal history record.


An Interview conducted with Agency director and human resource assistant on April 22, 2019 between approximately 3:40 PM-4:40 PM confirmed the above findings.
















Plan of Correction:

PF #1: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#1 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#1 and filed in PF#1 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF #3: Per our company policy and procedures under #203-Employment Reference Checks

We have contacted person in PF#3 to submit 2 qualifying references, then, we have called, verified, and received the approved references from the PF#3 previous work places. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #203, Employment Reference Check, will be imposed and implemented. Furthermore,

Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance, we have contacted and received approved/qualifying 2-step TB screen information from the PF#3 and filed in PF#3 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

For PF#4: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#4 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#4 and filed in PF#4 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF#5: Per our company policy and procedures under #203-Employment Reference Checks

We have contacted person in PF#5 to submit 1 qualifying reference, then, we have called, verified, and received the approved reference from the PF#5 previous work places. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #203, Employment Reference Check, will be imposed and implemented. Furthermore,

Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#5 to submit qualifying 2-step TB screen/questionnaire. We,then received the approved/qualifying 2-step TB screen information from the PF#5 and filed in PF#5 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF#8: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,
We have contacted person in PF#8 to submit qualifying TB screen/questionnaire for year 2018 and year 2019. We,then received the approved/qualifying TB screen information for year 2018 and year 2019 from the PF#8 and filed in PF#8 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF# 9: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#9 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#9 and filed in PF#9 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF #10: Per our company policy and procedures under #120-Background Checks,

We have contacted person in PF#10 to submit Federal Criminal History Record. We,then received the approved 2018 Federal Clearance Criminal History from the PF#10 and filed in PF#10 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #120-Background Checks, will be imposed and implemented.









611.52(c) LICENSURE
Federal Criminal History Record

Name - Component - 00
If the individual required to submit or obtain a criminal history report has not been a resident of this Commonwealth for the 2 years immediately preceding the date of the request for a criminal history report, the individual shall obtain a federal criminal history record and a letter of determination from the Department of Aging, based on the individual ' s Federal criminal history record, in accordance with the requirements at 6 PA. Code 15.144(b) (relating to procedure).

Observations:


Based on reviews of Personnel files (PFs), and an interview with the agency administrator and agency human resource assistant, the agency failed to demonstrate documentation that a federal criminal history was obtained on personnel not residing in the this Commonwealth for the two years immediately preceding the date of the request for a criminal history report in one (1) out of ten (10) personnel files reviewed. (PF# 10)



Review of Personnel files (PFs) conducted 4/22/19 from approximately 1:55 PM- 3:05 PM revealed the following:



PF#10, date of hire: 4/24/18, contained documentation of Maryland drivers license verifying that employee lived in Maryland as identified in employee's application. No documentation of Federal criminal history record.

An interview with the Agency director conducted on 4/22/19 between 3:40 PM-4:40 PM confirmed the above findings.








Plan of Correction:

PF #10: Per our company policy and procedures under #120-Background Checks,

We have contacted person in PF#10 to submit Federal Criminal History Record. We,then received the approved 2018 Federal Clearance Criminal History from the PF#10 and filed in PF#10 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #120-Background Checks, will be imposed and implemented.



611.56(a) LICENSURE
Health Screening

Name - Component - 00
(a) A home care agency or home care registry shall insure that each direct care worker and other office staff or contractors with direct consumer contact, prior to consumer contact, provide documentation that the individual has been screened for and is free from active mycobacterium tuberculosis.

Observations:


Based on review of CDC recommendations, personnel files (PF) and interview with Agency director and human resource assistant, it was determined the facility failed to ensure direct care workers were screened for and were free from active mycobacterium tuberculosis (TB) prior to assignment with consumers for two (2) out of ten (10) files reviewed. (PF# 3 and PF# 5).

Findings include:

The CDC guidelines state that all Health Care Workers (HCW) should received baseline tuberculosis screening upon hire, using a two-step tuberculin skin test (TST) of a single blood assay for tuberculosis (TB) to test for infection with tuberculosis. After baseline testing for infection with tuberculosis, HCWs should receive TB screen annually. HCWs with a baseline positive test for tuberculosis infections should receive one chest radiograph result to exclude tuberculosis disease. CDC Guidelines for preventing the transmission of Mycobacterium tuberculosis in health care settings, 2005. Morbidity and Mortality World Report 2005;(RR-17)
http://www.cdc.gov/mmwr/pdf/rr/rr5417.pdf.

Review of personnel files conducted on April 22, 2019 between approximately 1:55 PM- 3:05 PM revealed the following:


PF# 3,date of hire (DOH): 3/11/19, contained no documentation of a two-step TST on hire.
PF# 5, date of hire: 1/8/19, contained no documentation of a two-step TST on hire.



An interview with the agency director and human resource assistant conducted on April 22, 2019 between 3:40 PM-4:40 PM confirmed the findings.












Plan of Correction:

For PF #3: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

we have contacted and received approved/qualifying 2-step TB screen information from the PF#3 and filed in PF#3 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

For PF #5: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

we have contacted and received approved/qualifying 2-step TB screen information from the PF#5 and filed in PF#5 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.


611.56(b) LICENSURE
Health Screening

Name - Component - 00
(b) A home care agency or home care registry shall require each direct care worker, and other office staff or contractors with direct consumer contact, to update the documentation required under subsection (a) at least every 12 months and provide the documentation to the agency or registry. The 12 months must run from the date of the last evaluation. The documentation required under subsection (a) shall be included in the individual's file.

Observations:


Based on review of personnel files (PF) and interview with Agency director and human resource assistant, it was determined the facility failed to ensure direct care workers (DCW) were screened for and free from active mycobacterium tuberculosis (TB) on an annual basis for four (4) out of ten (10) files reviewed. ( PF# 1, PF# 4, PF# 8 and PF# 9).



Reviews of Personnel files conducted on April 22, 2019 between approximately 1:55 PM-3:05 PM revealed the following:

PF# 1; date of hire (DOH) 3/5/18: contained no documentation of annual TB screen/questionnaire in year 2019.

PF# 4; date of hire 3/13/18: contained no documentation of annual TB screen for year 2019.

PF# 8; date of hire 3/24/16: contained no documentation of annual TB screen/questionnaire in year 2018 and year 2019.

PF# 9; date of hire 3/14/18: contained no documentation of annual TB screen in year 2019.


An interview with Agency director and human resource assistant conducted on April 22, 2019 between approximately 3:40 PM-4:40PM confirmed the findings.










Plan of Correction:

PF #1: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#1 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#1 and filed in PF#1 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF #4: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,
We have contacted person in PF#4 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#4 and filed in PF#4 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF#8: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#8 to submit qualifying TB screen/questionnaire for year 2018 and year 2019. We,then received the approved/qualifying TB screen information for year 2018 and year 2019 from the PF#8 and filed in PF#8 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.

PF# 9: Per our company policy and procedures under #106b-Procedure Health Clearances an #106c-Health Clearance,

We have contacted person in PF#9 to submit qualifying TB screen/questionnaire for 2019, We,then received the approved/qualifying TB screen information from the PF#9 and filed in PF#9 personal file. Going forward, any hiring, we will implement the cross checking by HR administrator/manager to ensure that Policy #106b and #106c, Procedure Health Clearance, will be imposed and implemented.




611.57(c) LICENSURE
Information to be Provided

Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.

Observations:


Based on review of Consumer files (CF) and interview with Agency director, the agency failed to ensure that the consumers received information to be provided on who to contact at the Department for information about licensure requirements for a home care agency and the Department's complaint hot line for ten (10) of ten (10) CF's reviewed. (CF#1-#10).

Reviews of Consumer files conducted on 4/22/19 between approximately 1:20 PM-1:50 PM revealed the following:

CF#1, start of service (SOS): 3/14/18, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#2, start of service (SOS): 5/2/18, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#3, start of service (SOS): 8/10/18, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#4, start of service (SOS): 7/2/15, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#5, start of service (SOS): 2/13/19, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#6, start of service (SOS): 1/14/19, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#7, start of service (SOS): 2/27/15, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#8, start of service (SOS): 5/29/15, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#9, start of service (SOS): 6/12/17, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.

CF#10, start of service (SOS): 11/8/12, contained no documentation demonstrating the consumer was provided with the contact information of who to contact at the Department for licensure requirements for a home care agency, or the Department's complaint Hotline number, prior to the start of services.


Interview with the agency director conducted on April 22,2019 between approximately 3:40PM-4:40 PM confirmed the above findings.










Plan of Correction:

CF #1: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #2: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #3: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #4: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #5: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #6: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #7: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #8: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #9: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.

CF #10: Per our consumer file/packet which contain information regards to Department for licensure requirements for a home care agency, or the Department's complaint Hotline number,

We corrected all the consumer files and new consumer file packet to have correct and updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Furthermore, we have contacted all consumers and provided updated contact information on Department for licensure requirements for a home care agency, or the Department's complaint Hotline number. Going forward, HR administrator/manager will oversee any file(s) that need to be distributed to all consumers.




Initial Comments:




Based on the findings of an onsite unannounced home care agency state re-licensure survey conducted on April 22, 2019, Caring Matters Home Care 010, was found to be in compliance with the requirements of 35 P.S. 448.809 (b).




Plan of Correction: