Pennsylvania Department of Health
WILLOWS OF PRESBYTERIAN SENIORCARE
Patient Care Inspection Results

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WILLOWS OF PRESBYTERIAN SENIORCARE
Inspection Results For:

There are  163 surveys for this facility. Please select a date to view the survey results.

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WILLOWS OF PRESBYTERIAN SENIORCARE - Inspection Results Scope of Citation
Number of Residents Affected
By Deficient Practice
Initial comments:

Based on an Abbreviated Survey in response to three complaints, completed on May 23, 2025, it was determined that Willows of Presbyterian Senior Care was not in compliance with the requirements of 42 CFR Part 483, Subpart B, Requirements for Long-Term Care Facilities, and the 28. Pa Code, Commonwealth of Pennsylvania Long-Term Care Licensure Regulations.




 Plan of Correction:


483.25(d)(1)(2) REQUIREMENT Free of Accident Hazards/Supervision/Devices:This is the most serious deficiency although it is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one which places the resident in immediate jeopardy as it has caused (or is likely to cause) serious injury, harm, impairment, or death to a resident receiving care in the facility. Immediate corrective action is necessary when this deficiency is identified.
§483.25(d) Accidents.
The facility must ensure that -
§483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and

§483.25(d)(2)Each resident receives adequate supervision and assistance devices to prevent accidents.
Observations:

Based on facility policy review, clinical and facility record review, facility provided documents, and staff interviews, it was determined that the facility failed to provide adequate supervision for one resident resulting in elopement (resident exits to an unsupervised and unauthorized location without staff's knowledge). This failure created an immediate jeopardy situation for one of 35 residents (Resident R1) identified as high risk for wandering.

Findings include:

Review of the facility policy "Elopement Process" dated August 2024, indicated an elopement assessment is completed upon admission, quarterly, annually, and if a resident actively attempts to elope. If they score a one or above on the elopement risk assessment an elopement device (alarm to alert staff of a resident going beyond a safe area), should be placed.

Review of the facility policy "Skilled Nursing- Elopement" dated August 2024, indicated staff shall investigate and report all cases of missing residents. Staff shall promptly report any resident who tries to leave the premises or is suspected of being missing to the Charge Nurse or Director of Nursing.

Review of the Admission Record indicated Resident R1 was admitted to the facility on 5/10/25, with the diagnoses of dementia (a general term for loss of memory, language, problem solving and other thinking abilities that are severe enough to interfere with daily life), atrial fibrillation (irregular heart rhythm), and history of falling.

Review of the clinical admission V-19 form dated 5/10/25, at 10:17 p.m. indicated level of cognitive impairment as mild impairment (some confusion).

Review of Elopement Evaluation Form dated 5/10/25, at 10:42 p.m. indicated that Resident R1 had an elopement score of zero. Not at risk.

Review of Resident R1's progress note 5/12/25, at 3:09 p.m. indicated resident up ambulating (walking) with walker going into other resident rooms. Opening stairwell door. Redirected multiple times. EPD (elopement protection device) placed for safety.

Review of Elopement Evaluation Form dated 5/13/25, at 11:08 a.m. indicated resident wanders aimlessly or non-goal directed: Yes. Wandering behavior likely to affect the safety or well-being of self/others: Yes. Wandering behavior likely to affect the privacy of others: Yes. Elopement score 5.

Review of physician orders dated 5/13/25, indicated wander guard (EPD) check function every day and placement every shift.

Review of Resident R1's care plan dated 5/13/25, indicated resident is an elopement risk/wanderer. EPD applied to left upper extremity. Disoriented to place, impaired safety awareness, wanders aimlessly, significantly intrudes on the privacy or activities of others.

Review of Resident R1's progress notes indicated the following:
-5/13/25, at 8:32 p.m. thinking orientation: Person. Mental status: pleasant. Smiling delusions (misconceptions or beliefs that are firmly held, contrary to reality) Wandering. Ambulates with front wheeled walker and assist of one. Assist of one for all activities of daily living. Wanders aimlessly, exit seeking at times, in other resident's rooms. EPD in place.
-5/14/25, at 9:36 a.m. thinking orientation: Person. Mental status: pleasant smiling delusions wandering. Wanders aimlessly, exit seeking at times, in other resident's rooms. EPD in place.
-5/15/25, at 9:34 a.m. Thinking orientation: Person. Mental status: pleasant smiling delusions wandering. Wanders aimlessly, exit seeking at times, in other resident's rooms. EPD in place.
-5/15/25, at 7:10 p.m. called to front lobby by Licensed Practical Nurse (LPN) Employee E1 who reports Resident R1 was found in parking lot walking with wheeled walker. When resident was found, EPD alarm was going off and the front door was pushed open. Resident was assessed, no injuries apparent. Weather at the time of occurrence was 72 degrees and sunny. Resident had no complaints of pain or discomfort. Appeared at baseline. On Call supervisor notified, physician ordered immediate transfer of resident to the fourth-floor dementia unit (a secure unit).
-5/15/25, at 9:59 p.m. resident was seen in the parking lot of facility by a staff member about 7:00 p.m. with her front wheeled walker. She was redirected into the building. Elopement device intact and active at the time. Resident transferred to the lock down unit afterwards for safety. Resident's Son notified.

Review of facility provided documentation dated 5/15/25, indicated Resident R1 was found in the front parking lot with her walker. Upon investigation the resident had an EPD on. The front entrance sliding doors where she exited were alarming and ajar as resident forced them open and off the hinges. The community's EPD system prevents the sliding doors from opening if the alarm sounds, but as they are also fire doors, they are able to be pushed open with force in case of emergencies. Entrance doors were pushed open and off hinges which showed this occurred. Resident was last seen by NA Employee E2 at 6:45 p.m.

Further review of Resident R1's care plan dated 5/16/25, indicated the resident has impaired cognitive dementia, low safety awareness, has attempted to elope, wanders, need for locked memory unit.

Review of Nurse Aide (NA) Employee E2's undated witness statement indicated he took Resident R1 back to her room at 6:45 p.m. while cleaning up after dinner. Placed her call bell, pinned to her shirt, in her room watching TV. Then, NA Employee E2 went on to care for other residents.

Review of LPN Employee E1's witness statement dated 5/16/25, at 8:49 a.m. indicated at approximately 7:10 p.m. the front door was alarming. She turned off the alarm and noticed one of the sliding doors was pushed open. She looked outside and observed a resident walking in the parking lot and noticed an EPD on resident's walker. She redirected resident back inside the facility. When asked her name, the resident indicated an incorrect last name. Supervisor notified of both lobby and patio sliding doors being pushed open.

Telephonic interview on 5/22/25, at 11:10 a.m. LPN Employee E1 indicated she was coming down off the elevator, heading towards the lobby. When she turned the corner, she could hear the alarm and proceeded to the front door where she saw Resident R1 outside with a EPD device. She indicated she did not hear the alarm until she turned the corner. When asked if she could hear the alarm at the nursing unit, she indicated no.

Interview on 5/22/25, at 11:30 a.m. the Nursing Home Administrator and the Director of Nursing confirmed the facility failed to provide adequate supervision for one resident resulting in elopement and the failure created an immediate jeopardy situation for one of 35 residents (Resident R1) identified as high risk for wandering.

On 5/22/25, at 11:40 a.m., the Nursing Home Administrator was made aware that Immediate Jeopardy (IJ) existed and was provided the IJ Template at that time and a corrective action plan was requested.

On 5/22/25, at 3:40 p.m. an acceptable Corrective Action Plan was received which included the following interventions:

Immediate Action: Resident R1 was moved immediately to the fourth-floor secured neighborhood after incident occurred on 5/15/25. Resident R1 was assessed for any injuries or psychosocial effects from incident, there were none. Physician and family were notified, care plan was reviewed and person-centered interventions were put into place. Administrator and Director of Nursing (DON) met with family the following day to review plan of care and interventions in place to reduce likelihood of reoccurrence.

Residents: All residents in the facility will be assessed by the nursing team for elopement risk using the elopement evaluation tool within the electronic health record by 5/23/25. After all residents are assessed for elopement risk, their care plans will be audited by the nursing team or designee to ensure measurable, person-centered goals and interventions are implemented to prevent residents from eloping by 5/23/25. Root cause of elopement - due to team's lack of supervision, Resident R1 was able to elope outside of front entrance. On 5/16/25, vendor who oversees EPD system came in to ensure system functioned appropriately. Vendor installed four kiosks (One iPad kiosk in the neighborhood and three larger screens mounted on wall in each hallway) on each neighborhood that will audibly alarm in the event that a resident with an EPD is within range. This range was also expanded at this time to alert much earlier before the resident can get to the front entrance. Previously, this did not exist, and the audible alarm would be heard at the front of the building only. Moving forward, kiosks on each neighborhood were changed to ensure that they will alarm in the event that a resident with an EPD device gets in range of the front entrances and exits.

System Correction: For any resident exhibiting new wandering behaviors, they will be placed on 15-minute checks by nursing team or designee. This will be documented within the electronic health record by the nursing team by 5/23/25. Physicians will be notified of their residents who are at wandering/elopement risk to collaborate for further interventions by 5/23/25. Administration will review and update policies to identify residents who are at risk for eloping by 5/23/25. A system check was completed on 5/21/25, by maintenance and administration to ensure entrances and exits alarms are functioning as intended. Vendor was contacted to install delayed egress feature on remaining stairwell doors.

Monitoring: Whole house staff will be educated by the DON/designee on elopement risk and assessments, person-centered care plans, and supervision of residents before the start of their next shift. Ongoing audits will be completed to ensure residents are appropriately assessed for elopement risk, placed on proper safety checks, and person-centered care plan for elopement is implemented. This will be audited daily by DON/designee for seven days a week for two weeks, five days a week for two weeks and three days a week for two weeks. This incident will also be brought to Quality Assurance Performance Improvement meeting to review and prevent further incidents of this nature.

Review of facility's Corrective Action Plan was verified and completed on 5/23/25, at 10:58 a.m. as follows:

-Resident R1 was moved to the Fourth-floor secured neighborhood after elopement 5/15/25.
-Resident R1 was assessed for injury and psychosocial effects with no new findings.
-Physician and family were notified.
-Care plan reviewed and person-centered interventions were put into place. Administrator and DON met with son to review the plan of care and interventions to reduce likelihood of recurrence.

-All residents, 172 of 172, were re-assessed for elopement using the Elopement Evaluation within the electronic health record. Seven new wandering behavior residents were identified through this process.
-Care plans for 172 of 172 residents were audited for measurable person-centered goals, and interventions were implemented to prevent residents from eloping.
-Root cause of elopement was due to the team's lack of supervision.
-Wander guard system was checked by the vendor to ensure functionality. Vendor installed four kiosks (one iPad in the neighborhood and three larger screens mounted on the wall in each hallway) that will audibly alarm in the event that a resident with a wanderguard was within range of the front entrance.
-Prior to this installation, the audible alarm would only be heard if staff were in the front lobby.

-All wandering/exit seeking residents' providers were updated 5/22/25, with a list of their respective residents who have been identified as wanders to ensure their collaboration is current.
-Residents exhibiting new wandering behaviors will be placed on 15-minute checks by nursing team, moving forward.
-New behaviors will be documented in the electronic health record by nursing upon discovery.
-Physicians will be notified for further collaboration upon discovery.
-The Administrator reviewed and updated the policy to identify residents who are at risk for elopement on 5/22/25, to include adequate supervision will be provided to help prevent accidents or elopements.

-Five of five wandering exit/seeking behavior residents were care planned with person centered specific interventions on the Hickory Haven unit.
-Nine of nine wandering exit/seeking behavior residents were care planned with person centered specific interventions on the Cedar Heights unit.
28 of 28 wandering exit/seeking behavior residents were care planned with person centered specific interventions on the Woodside Gardens unit.
Seven new residents identified as wandering exit/seeking behaviors through this process.
Total of 42 of 42 wandering exit/seeking behavior residents had care plans reviewed.
289 of 298 signatures of all facility staff receiving and understanding education.
88 of all facility staff in person interviews verified receiving and understanding education on elopement and exit seeking behaviors.

The Nursing Home Administrator was informed the IJ was lifted on 5/23/25, at 10:58 a.m.

Exit interview on 5/23/25, at 11:30 a.m. information was disseminated to the Nursing Home Administrator and the Director of Nursing that the facility failed to make certain each resident received adequate supervision and person-centered care plan interventions that resulted in an elopement. This failure created an immediate jeopardy situation for one of 35 residents (Resident R1) identified as high risk for wandering.

28 Pa. Code 201.14 Responsibility of Licensee.
28 Pa. Code 201.18(b)(1)(3) Management.
28 Pa. Code 201.29 Responsibility of Licensee.
28 Pa. Code 211.12(d)(1)(3)(5) Nursing services.
28 Pa. Code 211.10(d) Resident care policies.






 Plan of Correction - To be completed: 06/20/2025

R1 was moved immediately to the fourth-floor secured neighborhood after incident occurred on 5/15/25. R1 was assessed for any injuries or psychosocial effects from incident, there were none. Physician and family were notified, care plan was reviewed and person-centered interventions were put into place. Administrator and Director of Nursing met with family the following day to review plan of care and interventions in place to reduce likelihood of reoccurrence. All residents in the facility were assessed by nursing team for elopement risk using the elopement evaluation tool within the electronic health record on 5/23/2025. The determined root cause of the elopement was due to the team's lack of supervision of R1 as she was able to exit outside of front entrance. On 5/16/25, vendor who oversees EPD system came in to ensure system function appropriately. Vendor ensured kiosks at the nurses station and on each hallway of the care areas will audibly alarm in the event that a resident with an EPD is within range. The EPD sensor range was also expanded at this time to alert much earlier before the resident can get to the front entrance. Previously, this did not exist and the audible alarm would be heard at the front of the building only. Moving forward, kiosks on each neighborhood were changed to
ensure that they will alarm in the event that a resident with an EPD device gets in range of the front entrances and exits. For any resident exhibiting new wandering behaviors, they will be placed on 15-minute checks by nursing team or designee until a person-centered intervention is put into place regarding the wandering/exit seeking care plan. This will be documented within the electronic health record by the nursing team by 5/23/25. Physicians were notified of their residents who are at wandering/elopement risk to collaborate for further interventions by 5/23/25. Administration reviewed and updated policies to identify residents who are at risk for eloping by 5/23/25. A system check was completed on 5/21/25, by maintenance and administration to ensure entrances and exits alarms are functioning as intended. Vendor was contacted to begin installation of delayed egress feature on remaining stairwell doors.

Per letter facility obtained, an in person directed in-service will be completed on 6/5 through PADONA regarding the specific citation F689. Ongoing audits will be completed using the 24-hour report sheets to review any residents found with new wandering behaviors and to ensure proper interventions are put into place. This will be audited for 7 days a week for two weeks, 5 days a week for two weeks, and 3 days a week for two weeks. The results of these audits will be shared with the Administrator and reviewed with our QAPI team.


483.21(b)(2)(i)-(iii) REQUIREMENT Care Plan Timing and Revision:This is a less serious (but not lowest level) deficiency and affects more than a limited number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status. This deficiency was not found to be throughout this facility.
§483.21(b) Comprehensive Care Plans
§483.21(b)(2) A comprehensive care plan must be-
(i) Developed within 7 days after completion of the comprehensive assessment.
(ii) Prepared by an interdisciplinary team, that includes but is not limited to--
(A) The attending physician.
(B) A registered nurse with responsibility for the resident.
(C) A nurse aide with responsibility for the resident.
(D) A member of food and nutrition services staff.
(E) To the extent practicable, the participation of the resident and the resident's representative(s). An explanation must be included in a resident's medical record if the participation of the resident and their resident representative is determined not practicable for the development of the resident's care plan.
(F) Other appropriate staff or professionals in disciplines as determined by the resident's needs or as requested by the resident.
(iii)Reviewed and revised by the interdisciplinary team after each assessment, including both the comprehensive and quarterly review assessments.
Observations:

Based on review of facility policy, clinical records, and staff interview, it was determined the facility failed to make certain exit seeking/wandering residents had a person-centered care plan individualized to each specific resident's needs for eight of 35 residents identified as high risk for wandering/elopement (Residents R1, R2, R3, R4, R5, R6, R7, and R8).

Findings included:

Review of the facility policy "Skilled Nursing-Comprehensive Care Plans" dated August 2024, indicated a comprehensive person-centered care plan that includes measurable objectives and timetables to meet the resident's medical, nursing, mental and psychological needs is developed for each resident. Assessments of residents are ongoing, and care plans are revised as information about the resident and the resident's condition change.

Review of the facility "Elopement Process" dated August 2024, indicated an elopement device should be placed if the resident scores a one or above on the elopement evaluation and are an elopement risk.

Review of the Admission Record indicated Resident R1 was admitted to the facility on 5/10/25, with the diagnoses of dementia (a general term for loss of memory, language, problem solving and other thinking abilities that are severe enough to interfere with daily life), atrial fibrillation (irregular heart rhythm), and history of falling.

Review of Resident R1's Elopement Evaluation Form dated 5/13/25, at 11:08 a.m. indicated resident wanders aimlessly or non-goal directed: Yes. Is the Resident's wandering behavior likely to affect the safety or well-being of self/others: Yes. Wandering behavior likely to affect the privacy of others: Yes. Elopement score of five.

Review of the Admission Record indicated Resident R2 was admitted to the facility on 5/20/25, with the diagnoses of dementia, repeated falls, and depression.

Review of Resident R2's Elopement Evaluation Form dated 5/20/25, indicated resident wanders aimlessly or non-goal directed: Yes. Wandering behavior likely to affect the privacy of others: Yes. Elopement score of two.

Review of the Admission Record indicated Resident R3 was admitted to the facility on 5/17/23, with diagnoses of dementia, high blood pressure, and insomnia (a sleep disorder where individuals experience difficulty falling asleep, staying asleep or both, leading to daytime impairment).

Review of Resident R3's Minimum Data Set (MDS- a periodic assessment of care needs) dated 5/10/25, indicated the diagnoses remain current.

Review of Resident R3's Elopement Evaluation Form dated 4/22/25, indicated Does the resident have a history of elopement or an attempted elopement while at home: Yes. Does the resident have a history of elopement or attempted leaving the facility without informing staff: Yes. Does the resident wander: Yes. Elopement score of three.

Review of the Admission Record indicated Resident R4 was admitted to the facility on 4/1/25, with diagnoses of high blood pressure, renal insufficiency (condition where the kidneys lose the ability to remove waste and balance fluids), and diabetes (a long-term condition in which the body has trouble controlling blood sugar and using it for energy).

Review of Resident R4's MDS dated 4/7/25, indicated the diagnoses remain current.

Review of Resident R4's Elopement Evaluation Form dated 4/1/25, indicated Does the resident have a history of elopement or an attempted elopement while at home: Yes. Has the resident verbally expressed the desire to go home, packed belongings to go home or stayed near an exit door: Yes. Elopement score of two.

Review of the Admission Record indicated Resident R5 was admitted to the facility on 3/10/25, with diagnoses of anemia (the blood doesn't have enough healthy red blood cells), hyperlipidemia (high levels of fat in the blood), and depression.

Review of Resident R5's MDS dated 3/16/25, indicated the diagnoses remain current.

Review of Resident R5's Elopement Evaluation Form dated 4/3/25, indicated Does the resident have a history of elopement or attempted leaving the facility without informing staff: Yes. Has the resident verbally expressed the desire to go home, packed belongings to go home or stayed near an exit door: Yes. Does the resident wander: Yes. Does the resident wander aimlessly or non-goal-directed (i.e. confused, moves with purpose, may enter others' rooms and explore others' belongings): Yes. Elopement score of four.

Review of the Admission Record indicated Resident R6 was admitted to the facility on 5/12/25, with diagnoses of heart failure (heart doesn't pump blood as well as it should), insomnia, and hyperlipidemia.

Review of Resident R6's Elopement Evaluation Form dated 5/12/25, indicated Does the resident wander: Yes. Elopement score of one.

Review of the Admission Record indicated Resident R7 was admitted to the facility on 12/10/24, with diagnoses of coronary artery disease (narrow arteries decreasing blood flow to heart), high blood pressure, and heart failure.

Review of Resident R7's MDS dated 4/30/25, indicated the diagnoses remain current.

Review of Resident R7's Elopement Evaluation Form dated 4/26/25, indicated Has the resident verbally expressed the desire to go home, packed belongings to go home or stayed near an exit door: Yes. Does the resident wander: Yes. Is the wandering behavior a pattern, goal-directed (i.e. specific destination in mind, going home etc.): Yes. Elopement score of three.

Review of the Admission Record indicated Resident R8 was admitted to the facility on 8/2/24, with diagnoses of anemia, high blood pressure, and Alzheimer's Disease (a progressive disease that destroys memory and other important mental functions).

Review of Resident R8's MDS dated 4/23/25, indicated the diagnoses remain current.

Review of Resident R8's Elopement Evaluation Form dated 3/3/25, indicated Does the resident have a history of elopement or attempted leaving the facility without informing staff: Yes. Does the resident wander: Yes. Does the resident wander aimlessly or non-goal-directed (i.e. confused, moves with purpose, may enter others' rooms and explore others' belongings): Yes. Elopement score of three.

Review of eight of eight exit seeking/wandering resident care plans mimicked each other and did not identify any resident person-centered interventions and/or goals specific to each resident.
-Resident R1's care plan dated 5/13/25.
-Resident R2's care plan dated 5/20/25.
-Resident R3's care plan dated 5/21/25.
-Resident R4's care plan dated 4/2/25.
-Resident R5's care plan dated 4/3/25.
-Resident R6's care plan dated 5/15/25.
-Resident R7's care plan dated 5/21/25.
-Resident R8's care plan dated 5/14/25.

Eight of eight resident care plans had almost identical goals of the following:
-The resident's safety will be maintained through the review date.
-The resident will demonstrate happiness with daily routine through the review date.
-The resident will not leave facility unattended through the review date.

Eight of eight resident care plan interventions had almost identical interventions of the following:
-Assess for fall risk
-Distract resident from wandering by offering pleasant diversions, structured activities, food, conversation, television, book resident prefers:
-Identify pattern of wandering: Is wandering purposeful, aimless, or escapist? Is resident looking for something? Does it indicate the need for more exercise? Intervene as appropriate.
-Monitor for fatigue and weight loss.
-Provide structured activities; toileting walking inside and outside, reorientation strategies including signs, pictures and memory boxes.

Interview on 5/23/25, at 11:30 a.m. the Director of Nursing confirmed the facility failed to make certain exit seeking/wandering residents had a person-centered care plan individualized to each specific resident's needs for eight of 35 residents identified as high risk for wandering/elopement (Residents R1, R2, R3, R4, R5, R6, R7, and R8).

28 Pa. Code 201.24(e)(1)-(5) Admissions Policy
28 Pa. Code 211.12(d)(1)(3)(5) Nursing services.




 Plan of Correction - To be completed: 06/20/2025

R1, R2, R3, R4, R5, R6, R7, and R8 were not affected by the deficient practice of not identifying person centered interventions for exit seeking/wandering care plans. All exit seeking/wandering care plans for the affected residents were updated with person centered interventions. All residents have the potential to be affected by the deficient practice. A whole house audit was completed to ensure any residents with an exit seeking/wandering care plan has person-centered interventions in place. The nursing team was educated on the importance of developing and implementing these person-centered care plans by DON or designee. The DON or designee will conduct an ongoing audit of any new residents coming to the community to ensure if they are appropriate to receive an exit seeking/wandering care plan that person-centered interventions are present within it. These audits will occur 7 days a week for two weeks, 5 days a week for two weeks, and then 3 days a week for two weeks (total 6 weeks). The results of these audits will be shared with the Administrator and reviewed with our QAPI team.
483.12(b)(5)(i)(A)(B)(c)(1)(4) REQUIREMENT Reporting of Alleged Violations:This is a less serious (but not lowest level) deficiency and is isolated to the fewest number of residents, staff, or occurrences. This deficiency is one that results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.
§483.12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must:

§483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures.

§483.12(c)(4) Report the results of all investigations to the administrator or his or her designated representative and to other officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident, and if the alleged violation is verified appropriate corrective action must be taken.
Observations:

Based on a review of facility policies, documents and staff interviews it was determined that the facility failed to report to the State agency an allegation of misappropriation of resident property as required. (Allegation of misappropriation of resident property).

Findings include:

A review of facility "Skilled Nursing - Abuse" policy dated 8/24, revealed that the purpose of the policy is to comply with the seven step approach to abuse and neglect detection and prevention. Abuse is defined to include misappropriation of resident property. Step seven of the approach includes reporting the allegation to the proper agencies.

During a review of facility documents submitted to the state agency it was revealed that the facility failed to notify the state agency of allegations of facility staff improperly destroying medications no longer prescribed for the resident as required.

During a staff interview on 5/21/25 at 9:00 am the Nursing Home Administrator and Director of Nursing revealed that they were aware of allegations of staff members inappropriately destroying resident medications. The facility began an investigation into the allegation and developed new procedures for the destruction of medications no longer prescribed for the resident but failed to report the investigation to the state agency.

During a staff interview on 5/21/25, at 9:00 am the Director of Nursing confirmed that the facility failed to notify the state agency of allegations and an investigation of the allegation for improper destruction of resident medications (misappropriation of resident property) as required.

Pa Code: 201.14(a)(c) Responsibility of licensee
Pa Code 201.20(b) Staff development






 Plan of Correction - To be completed: 06/20/2025

All residents have the potential to be affected by the deficient practice of failing to notify state agency of allegations and investigation of improper destruction of resident medications. Nursing team educated on the importance of notifying the proper agency regarding allegations and investigations per our policy by Administrator/designee. Ongoing audits will be completed by Administrator to ensure any allegation and investigation that occurs will be reported timely to the state agency. This will occur 7x a week for two weeks, 5x a week for two weeks, and 3 days a week for two weeks (total 6 weeks). The results of these audits will be shared and reviewed within our QAPI team.

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