|§483.70(o) Hospice services.|
§483.70(o)(1) A long-term care (LTC) facility may do either of the following:
(i) Arrange for the provision of hospice services through an agreement with one or more Medicare-certified hospices.
(ii) Not arrange for the provision of hospice services at the facility through an agreement with a Medicare-certified hospice and assist the resident in transferring to a facility that will arrange for the provision of hospice services when a resident requests a transfer.
§483.70(o)(2) If hospice care is furnished in an LTC facility through an agreement as specified in paragraph (o)(1)(i) of this section with a hospice, the LTC facility must meet the following requirements:
(i) Ensure that the hospice services meet professional standards and principles that apply to individuals providing services in the facility, and to the timeliness of the services.
(ii) Have a written agreement with the hospice that is signed by an authorized representative of the hospice and an authorized representative of the LTC facility before hospice care is furnished to any resident. The written agreement must set out at least the following:
(A) The services the hospice will provide.
(B) The hospice's responsibilities for determining the appropriate hospice plan of care as specified in §418.112 (d) of this chapter.
(C) The services the LTC facility will continue to provide based on each resident's plan of care.
(D) A communication process, including how the communication will be documented between the LTC facility and the hospice provider, to ensure that the needs of the resident are addressed and met 24 hours per day.
(E) A provision that the LTC facility immediately notifies the hospice about the following:
(1) A significant change in the resident's physical, mental, social, or emotional status.
(2) Clinical complications that suggest a need to alter the plan of care.
(3) A need to transfer the resident from the facility for any condition.
(4) The resident's death.
(F) A provision stating that the hospice assumes responsibility for determining the appropriate course of hospice care, including the determination to change the level of services provided.
(G) An agreement that it is the LTC facility's responsibility to furnish 24-hour room and board care, meet the resident's personal care and nursing needs in coordination with the hospice representative, and ensure that the level of care provided is appropriately based on the individual resident's needs.
(H) A delineation of the hospice's responsibilities, including but not limited to, providing medical direction and management of the patient; nursing; counseling (including spiritual, dietary, and bereavement); social work; providing medical supplies, durable medical equipment, and drugs necessary for the palliation of pain and symptoms associated with the terminal illness and related conditions; and all other hospice services that are necessary for the care of the resident's terminal illness and related conditions.
(I) A provision that when the LTC facility personnel are responsible for the administration of prescribed therapies, including those therapies determined appropriate by the hospice and delineated in the hospice plan of care, the LTC facility personnel may administer the therapies where permitted by State law and as specified by the LTC facility.
(J) A provision stating that the LTC facility must report all alleged violations involving mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property by hospice personnel, to the hospice administrator immediately when the LTC facility becomes aware of the alleged violation.
(K) A delineation of the responsibilities of the hospice and the LTC facility to provide bereavement services to LTC facility staff.
§483.70(o)(3) Each LTC facility arranging for the provision of hospice care under a written agreement must designate a member of the facility's interdisciplinary team who is responsible for working with hospice representatives to coordinate care to the resident provided by the LTC facility staff and hospice staff. The interdisciplinary team member must have a clinical background, function within their State scope of practice act, and have the ability to assess the resident or have access to someone that has the skills and capabilities to assess the resident.
The designated interdisciplinary team member is responsible for the following:
(i) Collaborating with hospice representatives and coordinating LTC facility staff participation in the hospice care planning process for those residents receiving these services.
(ii) Communicating with hospice representatives and other healthcare providers participating in the provision of care for the terminal illness, related conditions, and other conditions, to ensure quality of care for the patient and family.
(iii) Ensuring that the LTC facility communicates with the hospice medical director, the patient's attending physician, and other practitioners participating in the provision of care to the patient as needed to coordinate the hospice care with the medical care provided by other physicians.
(iv) Obtaining the following information from the hospice:
(A) The most recent hospice plan of care specific to each patient.
(B) Hospice election form.
(C) Physician certification and recertification of the terminal illness specific to each patient.
(D) Names and contact information for hospice personnel involved in hospice care of each patient.
(E) Instructions on how to access the hospice's 24-hour on-call system.
(F) Hospice medication information specific to each patient.
(G) Hospice physician and attending physician (if any) orders specific to each patient.
(v) Ensuring that the LTC facility staff provides orientation in the policies and procedures of the facility, including patient rights, appropriate forms, and record keeping requirements, to hospice staff furnishing care to LTC residents.
§483.70(o)(4) Each LTC facility providing hospice care under a written agreement must ensure that each resident's written plan of care includes both the most recent hospice plan of care and a description of the services furnished by the LTC facility to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being, as required at §483.24.
Based on a review of clinical records, interviews with residents and interviews with staff, it was determined that the facility failed to ensure that adequate communication was maintained between a hospice provider (end of life care to support resident and family) and the facility, for two out of 33 records reviewed (Residents R77 and R42).
During an interview on March 5, 2019, at 10:10 a.m., Resident R77 stated she wanted to know if her hospice aide was coming in that day.
Review of Resident R77's care plan, dated initiated February 11, 2019, revealed that the resident was diagnosed with a terminal condition and receives services from a hospice nurse and a hospice nurse aide. Interventions on the care plan include: collaborate with hospice team to ensure the resident's needs are met, hospice to provide supplemental services per plan of care (with instructions to see hospice documentation for more detail), and hospice aide (with instructions to refer to hospice schedule).
Review of Resident R77's hospice binder on March 7, 2019, at 9:15 a.m., with Employee E10, unit manager, revealed that the following documents were not readily available in the record in the facility: a current hospice care plan, a current hospice aide care plan and a schedule for hospice personnel involved in the care of Resident R77.
Clinical record review for Resident R42, revealed a physician order written, on January 30, 2019, for R42, to receive care and services by Season's Hospice.
A review of Resident R42's Season's Hospice binder, revealed a current hospice care plan, a current hospice aide care plan and a schedule for hospice personnel involved in the care of Resident R42, was not readily available.
Employee E10, Licensed Nurse, confirmed, on March 7, 2019, at 10:30 a.m. that the documentation was not readily available at the facility as required for Resident's R77 and R42.
The facility failed to ensure that adequate communication was maintained between a contracted hospice provider and the facility.
28 Pa Code 211.5(f) Clinical records
Previously cited 5/1/17, 10/3/16
| ||Plan of Correction - To be completed: 04/18/2019|
Please accept this 2567 with our completed Plan Of Correction for Towne Manor East as our letter of assertion of substantial compliance. Preparation and submission of this plan of correction does not constitute an admission or agreement with the alleged deficiencies. This plan is provided as required by the CMS regulations.
1. Resident R77 and resident R42 have been notified of hospice aide schedule. The hospice provider's care plans, their hospice aide care plans and their hospice aide schedules have been added to the hospice binder and is readily accessible.
2. Unit Manager/ designee will review current hospice binders to ensure hospice provider's care plans, their hospice aide care plans and their hospice aides schedule have been added to the Hospice binder and it is readily accessible.Staff development/ Designee will educate nursing staff on facility Hospice Policy.
3. Unit Manager/ Designee will audit clinical records of residents receiving hospice services to ensure hospice provider's care plans, their hospice aide plans and hospice aide schedules have been added to the Hospice binder and they are readily accessible.
4. Results of thsi audit will be prepared and presented at monthly QA & A x 3 to ensure compliance and for further IDT review and recommendations.